News Release

April 3, 2020

Elexicon Energy is working diligently to address many emerging issues during the COVID-19 pandemic. With the well-being of our employees and the public top-of-mind, the company is making changes to its connections-related activities.

Effective immediately, Elexicon Energy will no longer be accepting or completing the following non-essential services:

  • Net meter changes
  • Suite meter changes
  • Customer requested tree trimming (non-emergency)
  • Substation or primary service isolations
  • Disconnect/reconnects for customer maintenance work. This includes but is not limited to:
    • Moving a meter outside
    •  Adding a meter (i.e. basement apartment)
    •  Customer isolation only upgrades
    • Panel changes

All existing scheduled appointments for any of the above listed activities are cancelled, and customers have been notified.

If any of the discontinued services above are required for emergency, health, or safety reasons, the customer or the customer’s representative is to advise Elexicon Energy, who will review the request and make exceptions and/or accommodations on a case-by-case basis.

Elexicon Energy will continue to accept and complete the following:

  • Locates
  • Service removals (Demolition)
  • New low voltage and high voltage service connections. This includes:
    • Communication pedestals
    • General services
    • Infill lots
    • Subdivision lots
    • Temporary services
    • Traffic signals and streetlights

Customer enquiries can be sent to: