Elexicon Energy and Elexicon Corporation, hereafter “Elexicon Energy”, are committed to keeping the personal information of customers accurate, confidential, secure and private.
In general, the use of products and services by a customer is based upon Elexicon Energy’s statutory authority to collect, use and disclose personal information for all purposes related to the delivery of Elexicon Energy’s services to its customers. Elexicon Energy’s Privacy Notice addresses the uses of personal information, and where relevant, the choices available to individuals and the consent to be obtained for any purposes not related to its mandated functions in the provision of electricity.
By accepting services from Elexicon Energy, interacting with our website or internet services, or otherwise providing us with your personal information, you are acknowledging the practices described in this Privacy Notice. The terms in this Privacy Notice may be changed from time to time, so you should review it for changes periodically.
This Privacy Notice has been designed to inform customers of Elexicon Energy of our commitment and obligation to meet the spirit and terms of applicable privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA), the Municipal Freedom of Information and Protection of Privacy Act (Ontario) (“MFIPPA”), and conditions of the Ontario Energy Board-issued Electricity Distribution License for Elexicon Energy (“Distribution License”).
This Privacy Notice does not apply to information about employees or sub-contractors of Elexicon Energy, or about business customers who carry on business as corporations or other corporate entities. Elexicon Energy does, however, protect the confidentiality of such information in accordance with the law and our own policies. If you have questions or concerns regarding your personal information or this Privacy Notice, please address them to:
Elexicon Energy Inc.
55 Taunton Road East, Ajax, ON L1T 3V3
Attention: General Counsel
Personal information is information about an identified or identifiable individual. Personal information that Elexicon Energy may collect includes such information as your name, birth date, contact information (including address, phone number, and email address), information needed to support your account and validate your identity, transaction information, and other information about you collected electronically, in person, or by telephone.
Personal information does not include the name, title or business address or telephone number of an employee of an organization. Personal information does not include information that has been aggregated such that an individual’s information cannot be identified.
Elexicon Energy is accountable for the protection of Personal information within the organization’s possession or control, including all Personal information held by us or transferred to a third party for processing. We do this by maintaining a privacy program and by putting in place policies and procedures that direct Elexicon Energy and its affiliates to manage personal information in accordance with the principles set out in this Privacy Notice.
Elexicon Energy will tell you why we collect personal information before or at the time of collection. Our employees and representatives collecting personal information will explain these purposes or refer you to a designated person within Elexicon Energy who can explain these purposes.
Unless required by law, Elexicon Energy will not collect, use or disclose, for any new purpose, personal information that has been collected without first identifying and documenting the new purpose and obtaining your consent.
All personal information that Elexicon Energy collects is collected for the following purposes:
In obtaining consent, Elexicon Energy will use reasonable efforts to ensure that you are advised of the identified purposes for which personal information will be used or disclosed. This includes any sharing with third party data processors or Elexicon Energy’s legitimate use of software and tools that requires your data to be shared with a third party. Purposes shall be stated in a manner that can be reasonably understood.
Unless the collection or use of personal information is mandated by law or our licence, Elexicon Energy will get your consent to use and disclose personal information at the same time we collect the information. However, Elexicon Energy may seek your consent to use and disclose personal information after it has been collected but before it is used or disclosed for a new purpose.
Elexicon Energy will require your consent to the collection, use or disclosure of personal information as a condition of the supply of a product or service only if it is required to provide the good or service.
In determining the appropriate form of consent, Elexicon Energy will take into account the sensitivity of the personal information and your reasonable expectations.
In general, the use of Elexicon Energy supplied products and services by you constitutes implied consent for Elexicon Energy to collect, use and disclose personal information for all identified purposes.
You may withdraw consent at any time, subject to legal or contractual restrictions, and reasonable notice. For instance, we cannot honour a withdrawal of consent when the personal information is required to provide an ongoing service or product. Customers may contact Elexicon Energy for more information regarding the implications of withdrawing consent.
Elexicon Energy collects personal information primarily from its customers. Elexicon Energy will not, as a condition of supplying you with a product or service, require you to consent to the collection of personal information beyond that required to fulfill the specified, legitimate purpose.
Elexicon Energy may also collect personal information from other sources including credit bureaus, employers or personal references, or other third parties that represent that they have the right to disclose the information.
Elexicon Energy may disclose personal information without knowledge or consent to a lawyer representing Elexicon Energy, to collect a debt (including collection agencies), to comply with a subpoena, warrant or other court order, or as may be otherwise required by law. Elexicon Energy may also use or disclose personal information without knowledge or consent in the case of an emergency where the life, health or security of an individual is threatened.
Only those employees of Elexicon Energy who require access for business reasons, or whose duties reasonably so require, are granted access to personal information about customers.
Due to the structure of the electricity sector in Ontario, it may be necessary to share your billing and consumption information with third party billing and settlement agencies, such as where you have signed a separate contract with a retailer. Our billing, settlement and regulatory relationships with third parties are governed by our license and regulatory codes that are established by the Ontario Energy Board.
Elexicon Energy may engage employees, contractors or other companies and third parties to perform services for Elexicon Energy that involve a transfer of or access to personal information, solely for the purposes contracted by Elexicon Energy. These third parties may be located outside of Ontario or Canada.
In accordance with the Distribution License, Elexicon Energy will not disclose any consumer information (which may include personal information) to any of its affiliates without the consumer’s written consent except where consumer information is required to be disclosed:
Elexicon Energy shall keep personal information only as long as it remains necessary or relevant for the identified purposes or as required by law. Depending on the circumstances, where personal information has been used to make a decision about a customer, Elexicon Energy shall retain, for a period of time that is reasonably sufficient to allow for access by the customer, either the actual information or the rationale for making the decision.
Elexicon Energy maintains reasonable controls and practices for information and records retention and destruction which apply to personal information that is no longer necessary or relevant for the identified purposes or required by law to be retained. Such information shall be destroyed, erased or made anonymous.
Personal information used by Elexicon Energy must be sufficiently accurate, complete and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about a customer. Elexicon Energy will update personal information about customers primarily upon notification by you, and as and when necessary to fulfill the identified purposes for the information collection.
Elexicon Energy protects personal information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction, through appropriate security measures. Elexicon Energy protects the information regardless of the format in which it is held.
Elexicon Energy protects personal information disclosed to third parties by communicating the confidentiality of the information, ensuring appropriate contractual controls, identifying the purposes for which it is to be used, limiting the number of persons whose job function requires access to the information, and requiring physical and procedural security measures to safeguard that information.
All employees of Elexicon Energy with access to personal information are required, as a condition of employment, to respect the confidentiality of personal information.
Elexicon Energy is committed to making information about this Notice easy to understand, accessible and updated. Elexicon Energy will make changes to its Privacy Notice from time to time and such changes will be posted on the website, and by bill inserts if appropriate.
Upon request, you (or a duly authorized representative) may obtain information regarding the type, use and disclosure of your personal information that Elexicon Energy has in its possession and control. Elexicon Energy may require satisfactory proof of identity prior to providing access to personal information. Elexicon Energy may charge a nominal fee for responding to such a request to cover the costs of reproduction. Elexicon Energy may refuse to provide you with access to your personal information where such refusal is permitted (such as where it would violate the privacy of another person), or as required by law or regulatory authorities.
Any customer may challenge Elexicon Energy’s compliance with this Privacy Notice by contacting Elexicon Energy’s General Counsel as set out above.
Elexicon Energy will investigate all complaints concerning compliance with this Privacy Notice. If a complaint is found to be justified, Elexicon Energy shall take appropriate measures to resolve the complaint including, if necessary, amending its policies and procedures. You will be informed of the outcome of the investigation regarding the complaint.
Elexicon Energy is authorized to collect personal information under various statutes and regulations thereunder. These include, but are not limited to:
The applicable statute may vary depending on the circumstances.
As is the case with websites generally, when you browse, download or access information from Elexicon Energy website(s), our web server automatically collects a limited amount of information related to your visit such as your IP address, the internet service provider you use, the type of browser & operating system used, the date and time of your visit, the names and sizes of files requested, and the IP address locations to which you linked during your visit to our website(s). Elexicon Energy cannot identify you from this information. This information is used for statistical analysis, evaluation of the effectiveness and security of our website(s), to diagnose technical problems, and to plan for future services. As a general practice, we make no attempt to link this information with the identity of individuals visiting our sites. If an attempt to damage our website(s) has been detected, further actions will be taken and we may make such an attempt.
Most of the information accessible on the Elexicon Energy website(s) does not require you to identify yourself at all. You may access it anonymously. However, Elexicon Energy may collect personal information that you voluntarily provide to us when you browse or access our website(s) or request services via our website(s). Personal information provided by visitors/users to Elexicon Energy website(s) will be collected, used and disclosed in the same manner as information collected by other means, and in a manner consistent with this Privacy Notice. We recommend that you check the latest version of our Privacy Notice each time you visit our website as this Privacy Notice may be revised from time to time.
Elexicon Energy takes every precaution to protect your information. We use industry standard encryption technology to keep personal information safe. When visitors/users submit sensitive information via our website(s), your information is protected both online and off-line. However, visitors/users should be aware that personal information could be intercepted over the Internet. Elexicon Energy is not responsible for the interception, collection, use or alteration of information transmitted over the Internet or third party applications, such as by email.
Elexicon Energy website(s) may store or install cookies, web beacons, or other similar technologies on your computer or device when you visit the website(s), to improve the user’s experience. A “cookie” is a small text file that is sent to and stored on your computer or other device from our website(s) to remember your preferences. The cookie contains a unique identification number/code, which can be used to identify the user’s browser, but not the user. A “web beacon” is a transparent file, often an image, embedded in a web page or email that is downloaded onto a user’s computer and allows the host to identify the user’s browser and other details about the interaction, but not the individual user. We use different types of cookies and/or web beacons for different purposes including to monitor our website(s) traffic, maintain the integrity of your browsing activities on our website(s), improve your experience, and for our other legitimate business purposes. However, if you are concerned about these tools, you can adjust your web browser setting to prevent the installation of cookies and tracking tools by simply disabling these features. Please note that visitors/users will not be able to access some features and services of the Elexicon Energy website(s) if they disable these tools. If you choose to accept cookies, all browsers offer the ability to later delete cookies that you have accepted.
Elexicon Energy website(s) may contain links to external websites that are not associated with Elexicon Energy. Elexicon Energy is not responsible for the content and the privacy practices of third party websites and Elexicon Energy encourages you to read and examine the privacy statements of each and every website that collects personal information.
Last updated: June 5, 2023