If you are doing business renovations, upgrading equipment, building an addition, or other commercial projects, you may need to make a modification to your existing single phase electricity service from Elexicon Energy.
Examples of change requests can include:
Moving a meter: If you have an inside meter and are making changes to your residential service, Elexicon requires you to relocate your meter to an outside location.
Pole relocations: Elexicon’s Engineering Department processes all pole relocations. Please send all details, including location and work scope, to assetmanagement@elexiconenergy.com where an administrator will assign a Technician to your project and contact you with next steps.
For all other existing residential service modifications, follow Elexicon’s Service Request Process below. This is a similar process to building a new home (infill). Please see Guidelines for Building a New Home for additional information
Complete the Connection and Upgrades Request form with the proposed service change clearly marked.
In the form, please indicate any service change details including:
After receiving and reviewing the form, Elexicon may contact you to request additional documents or information to proceed.
Based on the information provided, a Technician will create the Service Layout and Offer to Connect.
The Technician may make site visits and/or contact you to discuss the project. You must ensure that a technical contact is available for feedback.
When the documents are ready, a Connections Coordinator will email them to you and your representative.
You sign the Offer to Connect and return a copy with payment in full to Elexicon.
Paying by cheque and/or mailing a paper copy of the signed Offer to Connect
You can deliver or mail the item(s), to Elexicon’s Ajax Office. Place hand delivered documents in the drop box, located at the front of the building’s glass doors.
If mailing your cheque, send it with a copy of the Offer to Connect. Cheques must be made payable to ‘Elexicon Energy Inc.’ and mailed to:
Elexicon Energy
Attn: Connections + [Connections Coordinator Name*]
55 Taunton Road East
Ajax, ON L1T 3V3
*Replace this with the Connections Coordinator’s name who sent you the Service Layout.
Sending a digital copy of the Offer to Connect
Scan the signed documents and send the digital copy to:
Email: dservices@elexiconenergy.com
Paying by credit card and Interac e-Transfer
Elexicon is currently accepting payment by credit card and Interac e-Transfer. Please note that all credit card payments are subject to an additional 1.75% fee on the total. Contact Elexicon’s Connections Coordinator to process the payment.
At this stage, the customer may proceed with their construction as per the Service Layout. Approved meter base information is available on Elexicon standards and the residential service customer bulletin.
Provide all requirements for Elexicon to proceed with scheduling the connection, including:
For underground services, a trench inspection by an Elexicon Inspector is required prior to backfilling. Contact our Elexicon Inspector to arrange for inspection, with a minimum 72 hours advance notice.
To request contact information for the Elexicon Inspector, please contact the Connections Coordinator.
During the construction of your project, you must follow all layout instructions and Elexicon standards. Contact Elexicon’s Connections Technician for any technical questions or feedback.
Elexicon will complete any required work as indicated on the Service Layout. Once you have met all requirements, contact Elexicon to schedule the final work, as applicable.
