Have a question about your business’ electricity? Below are answers to the most frequently asked questions.
If your question isn’t answered or you require more information, please call our Customer Care team at 1-888-420-0070, Monday to Friday, between 8:30 a.m. and 4:30 p.m., or email us at customercare@elexiconenergy.com.
The Ontario Energy Board (OEB) – an independent government agency regulating the province’s electricity and natural gas sectors – sets the rates that utilities charge. The OEB sets the rates once a year, on November 1.
You can email your question to customercare@elexiconenergy.com or call us at 1-888-420-0070 to speak to one of our Customer Care representatives, available Monday to Friday, between 8:30 a.m. and 4:30 p.m.
The more you know about electricity rates and charges, the easier it will be to make informed decisions about your energy usage. Visit our Interactive Bill to learn more about your bill statement.
With TOU prices, the price depends on when you use electricity. There are three TOU price periods:
TOU pricing can help you manage your electricity costs by shifting your usage to lower price periods when possible.
With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit, called a threshold, is exceeded, a higher price applies.
The Tier threshold for small business customers is 750 kWh all year round.
