Have a question about your business’ electricity? Below are answers to the most frequently asked questions.
The Ontario Energy Board (OEB) – an independent government agency regulating the province’s electricity and natural gas sectors – sets the rates that utilities charge. The OEB sets the rates once a year, on November 1.
You can email your question to firstname.lastname@example.org or call us at 1-888-420-0070 to speak to one of our Customer Care representatives, available Monday to Friday, between 8:30 a.m. and 4:30 p.m.
With TOU prices, the price depends on when you use electricity. There are three TOU price periods:
TOU pricing can help you manage your electricity costs by shifting your usage to lower price periods when possible.
With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit, called a threshold, is exceeded, a higher price applies.
The Tier threshold for small business customers is 750 kWh all year round.