Late Payments and Disconnections for Non-Payment

Financial hardship can strike anyone at any time, and can result in overdue electricity bill payments. Keeping our customers connected is our top priority, which is why we offer late payment options to help you avoid disconnections and added stress.

Late Payments

If your electricity bill is overdue, we will send you an Overdue Reminder Notice. If you receive a notice, please contact our Customer Care team at 1-888-420-0070, Monday to Friday, between 8:30 a.m. and 4:30 p.m., or email us at customercare@elexiconenergy.com. A member of our Customer Care team will discuss payment options with you. Payment options may include an Ontario Energy Board prescribed standard Arrears Management Plan or creating a customized payment schedule to help better manage your expenses.

Are you having trouble paying your bill?

We are here to help. We have programs available to make paying your bill easier.

Residential Disconnections for Non-Payment

If your account continues to remain unpaid after receiving a late payment notice, a disconnection notice will be sent to you. The disconnection notice will outline your payment timeframe. If payment is not received within this timeframe Elexicon may disconnect your electricity service. We will not disconnect your service without first sending a disconnection notice.

If you have received a disconnection notice, please contact us as soon as possible to discuss payment options and payment arrangement schedules.

Residential Disconnection for Non-Payment Exceptions

Elexicon will not disconnect your electricity service during extreme temperatures (such as a heat alert on the scheduled disconnection day) and during the winter, from November 15th to April 30th.

Winter Months

From November 15th to April 30th, electricity utilities are banned from disconnecting residential customers solely for non-payment. Despite this, please be aware that you are still responsible for unpaid amounts. Please contact us as soon as you miss a payment to avoid disconnection.

COVID-19

To better support our customers during these trying times, we will continue to work with you throughout the COVID-19 pandemic. To find payment options and alternatives that best suit you, please contact us.

Learn more about how Elexicon Energy is navigating the COVID-19 pandemic.