You can email your question to customercare@elexiconenergy.com or call us at 1-888-420-0070 to speak to one of our Customer Experience Advisors, available Monday to Friday, between 8:30 a.m. and 4:30 p.m.

With TOU prices, the price depends on when you use electricity. There are three TOU price periods:

• Off-peak, when demand for electricity is lowest. Ontario households use most of their electricity – nearly two thirds of it – during off-peak hours.
• Mid-peak, when demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day.
• On-peak, when demand for electricity is generally higher. These are the busier times of day – generally when people are cooking, starting up their computers and running heaters or air conditioners.

TOU pricing can help you manage your electricity costs by shifting your usage to lower price periods when possible.

With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit, called a threshold, is exceeded, a higher price applies. The threshold changes with the season to reflect changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating.

In the winter period (November 1 – April 30), the Tier threshold for residential customers is 1,000 kWh, so that households can use more power at the lower price. In the summer period (May 1 – October 31), the Tier threshold for residential customers is 600 kWh. The Tier threshold for small business customers is 750 kWh all year round.

Tiered prices give you the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month.

7.4 ¢/kWh Off-Peak Price

10.2 ¢/kWh Mid-Peak Price

15.1 ¢/kWh On-Peak Price

If you currently pay TOU electricity prices, you can switch to Tiered pricing. Click here to learn more about Customer Choice.

It’s important you choose a bill payment option that is most convenient for you. From pre-authorized payment plans to online banking, we offer a number of options to suit your lifestyle. Visit our View and Pay Your Electricity Bill page  to learn more and choose the option that is right for you.

The Ontario Energy Board (OEB), an independent government agency regulating the province’s electricity and natural gas sectors, sets the rates that utilities charge. The OEB generally reviews the rates twice a year, on May 1 and November 1, and adjusts them, if necessary.

You can email your question to customercare@elexiconenergy.com or call us at 1-888-420-0070 to speak to one of our Customer Experience Advisors, available Monday to Friday, between 8:30 a.m. and 4:30 p.m.

The more you know about electricity rates and charges, the easier it will be to make informed decisions about your energy usage. Visit our Interactive Bill to learn more about your bill statement.

With TOU prices, the price depends on when you use electricity. There are three TOU price periods:

• Off-Peak, when demand for electricity is lowest.
• Mid-Peak, when demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day.
• On-Peak, when demand for electricity is generally higher. These are the busier times of day when companies are open for business.

TOU pricing can help you manage your electricity costs by shifting your usage to lower price periods when possible.

With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit, called a threshold, is exceeded, a higher price applies.

The Tier threshold for small business customers is 750 kWh all year round.