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You can email your question to customercare@elexiconenergy.com or call us at 1-888-420-0070 to speak to one of our Customer Experience Advisors, available Monday to Friday, between 8:30 a.m. and 4:30 p.m.
With TOU prices, the price depends on when you use electricity. There are three TOU price periods:
TOU pricing can help you manage your electricity costs by shifting your usage to lower price periods when possible.
With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit, called a threshold, is exceeded, a higher price applies. The threshold changes with the season to reflect changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating.
In the winter period (November 1 – April 30), the Tier threshold for residential customers is 1,000 kWh, so that households can use more power at the lower price. In the summer period (May 1 – October 31), the Tier threshold for residential customers is 600 kWh. The Tier threshold for small business customers is 750 kWh all year round.
Tiered prices give you the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month.
7.4 ¢/kWh Off-Peak Price
10.2 ¢/kWh Mid-Peak Price
15.1 ¢/kWh On-Peak Price
If you currently pay TOU electricity prices, you can switch to Tiered pricing. Click here to learn more about Customer Choice.
It’s important you choose a bill payment option that is most convenient for you. From pre-authorized payment plans to online banking, we offer a number of options to suit your lifestyle. Visit our View and Pay Your Electricity Bill page to learn more and choose the option that is right for you.
Monday to Friday, 8:30 a.m. to 4:30 p.m.
Customer Care (Billing Related Inquiries)
customercare@elexiconenergy.com
Customer Service (Connection Related Inquiries) or General Inquiries