Electricity Price Plan Options

Customer Choice

If you are a residential customer, you can choose between three electricity price plan options: Time-of-Use (“TOU”), Ultra-Low Overnight (“ULO”) or Tiered.
You can switch between these options at anytime, but you must notify Elexicon Energy by completing an election form. If you want to stay on your current price plan, no action is required.

How TOU, ULO and Tiered prices work

With TOU and ULO, the price depends on when you use electricity. This means you can help manage your electricity costs by shifting your usage to lower price periods when possible.

With Tiered, the price depends on how much electricity you use overall in a month.

Considering a switch?

Power is personal. Some customers may prefer TOU or ULO prices. For instance, customers who work different shifts may be able to use more of their electricity at times when lower off-peak prices apply, and some customers, like those who charge their electric vehicles, may also want to take advantage of the ULO price that applies from 11 p.m. until 7 a.m. every day. Others may favour Tiered prices because they want the flexibility to do their household chores at any time of the day, or their total usage rarely exceeds 600 kWh in a month in summer, or 1,000 kWh in a month in winter.

Are you thinking about changing your price plan? Here are a few things to consider. Make sure you have some of your recent electricity bills handy as you go through the information below.

The Switch

A switch between price plans can only take effect at the start of a billing period. A billing period is generally around 30 days, but can vary. The start and end dates are identified on your electricity bill. The start of your billing period can be any given day of a month. Other information to know about:

  • If Elexicon Energy receives your completed election form at least 10 (ten) business days before the start of your next billing period, we must start charging you under your requested price plan as of your next bill.
  • If Elexicon Energy receives your completed election form less than 10 (ten) business days before the start of your next billing period, we might still be able to switch you for your next billing period. But if we can’t do so, we will start charging you under your requested price plan at the start of the next billing period. The change will be reflected on the bill following your next bill.
  • Between the time that you submit your election form and the time that your choice takes effect, you will continue to pay pricing under your old price plan.
  • You can switch between price plans at any time. For example, if you switch from TOU to ULO, you are not locked in. You can switch back. The change will take effect on the next applicable bill following receipt of your request.
  • The choice between TOU, ULO and Tiered prices is available to residential customers that have smart meters and are billed under the Ontario Energy Board’s Regulated Price Plan. Some residential customers are charged Tiered prices because their meters can’t be used to bill TOU prices. They can’t switch to TOU or ULO prices at this time.
  • If you live in a condominium or apartment that has its own individual meter and your bill comes from a company other than an Elexicon Energy, you are a customer of a unit sub-meter provider (USMP). Customers of USMPs also can’t switch price plans. That decision can only be made for the building as a whole by the “master consumer,” who is the person that retained a USMP for the property. In most cases, the master consumer is the property manager, landlord or condominium board.
  • Customers buying their electricity from an energy retailer pay the electricity price set out in their contract. Once they have left their retail contract, they will have a choice between paying TOU, ULO or Tiered prices. For details about your energy contract, contact your energy retailer.
  • Default Rate is Time of Use.

Apply Now

If you want to continue paying TOU prices, you don’t need to do anything. To switch to ULO or Tiered pricing, select one of the options below. The following also applies if you later want to switch back to TOU pricing.