Elexicon Energy is committed to supporting our customers and employees as we continue to navigate through the pandemic. We have been working closely with our municipal partners to ensure that our policies and procedures are helping to keep everyone safe.
Customer concerns and needs are a priority for us, and we are in contact with Ontario’s Ministry of Energy to assist with any issues as we maintain efficient, reliable and affordable service.
For eligible customers who may need financial assistance, there are a few options available:
LEAP helps eligible low-income customers with a payment of up to $500 per household per calendar year or $600 if the home is heated electrically. Customers will see the credit on their electricity bill.
For more information, please contact:
Eligible low-income customers can receive a monthly fixed credit through the OESP program. Those who use electric medical devices, or if their home is heated with electricity may receive additional savings.
For more information, email help@OntarioElectricitySupport.ca or call 1-855-831-8151.
Customers can also consider different bill payment options that are more convenient and better suit their financial needs. For more information visit: ways-to-pay or call 1-888-420-0070.
Customers can change their bill payment method using my.elexicon, our customer portal.
Elexicon encourages customers to access additional electricity bill resources on the Ministry of Ontario’s website: https://www.ontario.ca/page/changes-your-electricity-bill
You can also proactively use tried and true methods to reduce electricity consumption that will help to reduce costs. Visit our Money Saving Tips to find ways to save.
During the COVID-19 pandemic we have noticed an increase in suspicious fraudulent calls to customers for immediate bill payments. Elexicon Energy will never call you demanding you pay your bill immediately.
Since March 2020, the majority of Elexicon’s office employees have been working from home. Those who work in the field or need to come into the office have been advised to practice social distancing, wear masks and to adhere to proper sanitization measures.
As health regulations and procedures change during the pandemic, Elexicon will continue to follow directives from the federal and provincial governments in addition to local public health units to maintain the health, safety and well-being of employees, customers and our communities.