Whether the outage is in affecting home or neighbourhood, call our 24-hour Outage Information Hotline at 1-866-579-6819 to report the outage or listen to current power outage reports.
If the outage is affecting your home, please provide the following information:
Call 9-1-1 and Elexicon Energy immediately to report any downed wires or electrical hazards.
Always treat downed power lines as live and dangerous. Electricity can travel through the ground around downed wires. Stay back at least 10 metres (33 feet) or the length of a school bus.
Important: Please do not send emails regarding outages. Email is monitored Monday to Friday, between 8 a.m. and 4:30 p.m. only.