No one should have to worry about paying their monthly expenses. That’s why Elexicon Energy is dedicated to giving customers in need of financial assistance access to resources to help them to pay their electricity bill.

The programs below have been developed to help low-income households manage their energy costs.

Low-income Energy Assistance Program (LEAP)

LEAP helps eligible low-income customers with a grant of up to $500 per household or $600 if your home is heated electrically through the Ontario Energy Board (OEB). Customers will see the credit on their electricity bill.

Note: As of January 10, 2022, to support those going through the COVID-19 pandemic, the OEB made temporary changes to the maximum grant size and eligibility criteria.

You can now qualify to get up to $1,000 of the amount owing on your bill and up to $1,200 if your home is heated electrically.

You no longer need to have received a disconnection notice or been disconnected to receive support from the LEAP program and eligible customers may apply for a LEAP grant more than once per year, up to the maximum grant amount.

How to qualify for LEAP

To qualify for LEAP you must meet the following criteria:

  • Be an Elexicon Energy customer
  • You’re behind on your electricity bill and face having your service disconnected
  • Your household income falls below a certain limit. The amount of income it takes to qualify depends on two factors:
    • How many people live in the house
    • Your combined household income


Please see the following chart for guidance:

LEAP EFA income eligibility criteria

LEAP EFA income eligibility criteria

Local LEAP Resources

If you qualify, you can get emergency financial help for your electricity bills. Elexicon does not offer assistance with this program directly. To inquire about this program, please contact:

Ontario Electricity Support Program (OESP)

Eligible low-income customers can receive a credit through the OESP program. The amount of the credit will depend on how many people live in your household and the combined household income. If you use electric medical devices, or if your home is heated with electricity, you may be provided with additional savings.

Contact OESP for more information:

Call: 1-855-831-8151 (toll-free within Ontario)

Or use the Bell Relay service at 1-800-855-1155 (TTY to TTY)

Open Monday to Friday, from 8:00 a.m. to 9:00 p.m.



Additional Supports

Elexicon follows special rules when dealing with qualified low-income customers, including:

  • Waiving security deposit
  • Eligibility for payment arrangements
  • And more.

For information, call us at 1-888-420-0070.

Elexicon Energy complies with all OEB rules to ensure that all electricity consumers across the province are treated fairly when it comes to disconnection for non-payment. Learn more at