Elexicon Energy is committed to supporting our customers and employees as we continue to navigate through the COVID-19 pandemic. We have been working closely with our municipal partners to ensure our policies and procedures are helping to keep everyone safe.
Customer concerns and needs are a priority for us and we have stayed in contact with Ontario’s Ministry of Energy to assist with any issues to maintain efficient, reliable and affordable service.
Here are a few tips to help you manage your electricity costs during the pandemic.
Customers can consider different bill payment options that will better suit their business’ financial needs. For more information visit: Rate Options or call 1-888-420-0070.
Existing customers can register on the customer portal my.elexicon to make changes to how they pay, that is convenient for their business.
Elexicon encourages customers to access additional electricity bill resources on the Ministry of Ontario’s website: https://www.ontario.ca/page/changes-your-electricity-bill
Customers can proactively use tried and true methods to reduce electricity consumption at work that will help reduce costs. Visit Energy Saving Tips for to find ways to save.
Unfortunately, during the COVID-19 pandemic we have noticed an increase in suspicious fraudulent calls to customers for immediate bill payments.
Since the start of the pandemic Elexicon has taken all the necessary measure to keep our employees and communities safe. While either working in the field or in the office we are mindful of one another and practice social distancing and adhere to proper sanitization measures.
As health regulations and procedures change, Elexicon will continue to follow directives from the federal and provincial governments, in addition to local public health units, to maintain the health, safety and well-being of our employees, customers and communities.