The Ontario Energy Board (OEB) – an independent government agency regulating the province’s electricity and natural gas sectors – sets the rates that utilities charge. The OEB sets the rates once a year, on November 1.

You can email your question to customercare@elexiconenergy.com or call us at 1-888-420-0070 to speak to one of our Customer Care representatives, available Monday to Friday, between 8:30 a.m. and 4:30 p.m.

The more you know about electricity rates and charges, the easier it will be to make informed decisions about your energy usage. Visit our Interactive Bill to learn more about your bill statement.

With TOU prices, the price depends on when you use electricity. There are three TOU price periods:

• Off-peak, when demand for electricity is lowest. Ontario households use most of their electricity – nearly two thirds of it – during off-peak hours.
• Mid-peak, when demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day.
• On-peak, when demand for electricity is generally higher. These are the busier times of day – generally when people are cooking, starting up their computers and running heaters or air conditioners.

TOU pricing can help you manage your electricity costs by shifting your usage to lower price periods when possible.

With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit, called a threshold, is exceeded, a higher price applies. The threshold changes with the season to reflect changing usage patterns – for example, there are fewer hours of daylight in the winter and some customers use electric heating.

In the winter period (November 1 – April 30), the Tier threshold for residential customers is 1,000 kWh, so that households can use more power at the lower price. In the summer period (May 1 – October 31), the Tier threshold for residential customers is 600 kWh. The Tier threshold for small business customers is 750 kWh all year round.

Tiered prices give you the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month.

Electricity used on weekends and holidays is charged at the off-peak price during both the winter and summer periods. If a holiday falls on a weekend, the next weekday (that is not also a holiday) will have off-peak prices in effect all day.

If you currently pay TOU electricity prices, you can switch to Tiered pricing. Click here to learn more about Customer Choice.

Before you enter into a contract with an energy retailer for your electricity, there are a number of things you should know. Click here for important information to help you understand energy contracts and your rights.

We offer paperless billing, and the service is free and registration is easy! Go to our customer portal, my.elexicion to sign-up for paperless billing.

It’s important you choose a bill payment option that is most convenient for you. From pre-authorized payment plans to online banking, we offer a number of options to suit your lifestyle. Visit our View and Pay Your Electricity Bill page to learn more and choose the option that is right for you.

If you are having difficulty paying your Elexicon Energy bill or have fallen behind on bill payments, please call us at 1-888-420-0070, Monday to Friday, between 8:30 a.m. and 4:30 p.m., to discuss bill payment options and financial assistance programs. We are here to help.

There are a number of special programs available in Ontario to help low-income energy consumers. You need to meet certain criteria to qualify for these programs.

Ontario Electricity Support Program (OESP)

This program provides low-income consumers with a monthly on-bill credit to reduce their electricity bill.  To apply, visit the OESP website.

Low-income Energy Assistance Program (LEAP)

This program provides a one-time grant towards your electricity or natural gas bill if you are behind on your payments and may face having your service shut off. It is for emergency situations only.

Special rules for low-income consumers

The Ontario Energy Board has special rules in place that electricity utilities like Elexicon Energy must follow for low-income consumers; for example, waiving security deposits, allowing longer payment times and allowing payment times under arrears payment plans. For more information, call us at 1-888-420-0070, Monday to Friday, between 8:30 a.m. and 4:30 p.m.

Energy conservation

Conservation programs are available to help customers reduce their energy use. Some of them are special programs for low-income customers. Visit our Rebates & Programs page for program information and energy saving tips.