The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.
“I applaud the province’s decision to temporarily suspend time of use electricity rates and move consumers onto the lowest rate. This announcement provides our customers and all Ontarians with some peace of mind so they can concentrate on what matters most – keeping their loved ones safe.”
President & CEO
If you are concerned about paying your bill, are experiencing hardship or have been impacted by the COVID-19 pandemic, please call us to discuss extended bill payment options and financial assistance programs.
Managing Your Elexicon Energy Account
Elexicon Energy is committed to providing customers with a variety of billing and payment options, from pre-authorized payment plans to internet banking and eBill. Go to elexiconenergy.com to choose the method that is most convenient for you.
Customer Care: 905-420-8440 or 1-888-420-0070
General Business Enquiries: 905-427-9870 or 1-888-445-2881
Outage News and Information
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Call: 1-844-278-1432 (Outages in Whitby) or 1-866-579-6819 (All Other Service Areas)