CUSTOMER SATISFACTION SURVEY UNDERWAY

Elexicon Energy has partnered with Innovative Research Group, an independent research firm, to conduct its 2024 Customer Satisfaction Survey.

Customers who have been randomly selected will receive an email from CustomerExperience@elexiconenergy.com. This email will have a link to the survey to gather input and feedback on topics such as electricity pricing, service quality, billing and communications.

If you receive the survey email, we would greatly appreciate your participation. It takes approximately 5 to 10 minutes to complete, and you could win a $500 Visa prepaid card.

SCAM ALERT

Individuals claiming to be from Elexicon Energy are contacting customers and threatening disconnection in one (1) hour unless a payment is made immediately.

We do not accept money e-transfers, cash payments or digital currency. To view a list of our bill payment options, click here. To learn more about our disconnection process, click here.

If you receive a call like this and unsure of its legitimacy, please contact us at 1-888-420-0070 to speak to a customer care representative.

If you have been a victim of a scam or fraud, please contact the Canadian Anti-Fraud Centre at 1-888-495-8501.

Move to a New Address - Elexicon Energy
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Move In, Move Out

Home Move In, Move Out For Your Home Move to a New Address
move in move out image-Kids excited to move in

Move to a new address

Are you planning a move within Elexicon Energy’s service area? Start by logging in to your account to close and set up a new account.

Log in to my.elexicon

Before you begin, you will need the following information:

  • A copy of a recent bill
  • Your account number
  • Your legal closing date/tenancy end date of the existing account
  • Your new legal closing date/tenancy start date and address for the new service
  • Confirmation of tenancy (if applicable)

Do you have a question or require assistance with your my.elexicon account?

Please contact our Custom Care Team available Monday-Friday, 8:30 a.m. – 4:30 p.m.