SCAM ALERT

Individuals claiming to be from Elexicon Energy are contacting customers and threatening disconnection. Some are being advised to call 1-800-486-7420. This is not Elexicon Energy.

In some cases, customers are being threatened with disconnection unless a money e-transfer payment is made immediately. We do not accept money e-transfers, cash payments or digital currency.

If you receive a call like this, please hang up and report it to the Canadian Anti-Fraud Centre at 1-888-495-8501.

To view a list of our bill payment options, click here. To learn more about our disconnection process, click here.

Cancel my Elexicon Energy Service - Elexicon Energy
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Move In, Move Out

Home Move In, Move Out For Your Home Cancel my Elexicon Energy Service
move in move out image-Kids excited to move in

Cancel my Elexicon Energy service

Are you planning a move and no longer require Elexicon Energy’s service? To cancel your service start by logging in to your account.

Log in to my.elexicon

Before you begin, you will need the following information:

  • A copy of a recent bill
  • Your account number
  • Your legal closing or tenancy end date

Do you have a question or require assistance with your my.elexicon account?

Please contact our Custom Care Team available Monday-Friday, 8:30 a.m. – 4:30 p.m.