Power Restoration Update

Gravenhurst

Updated on December 7, 2024 at 6 p.m.

The Town of Gravenhurst received 140 centimeters of snowfall November 29 and 30, marking the town’s most significant early snowfalls on record. The heavy accumulation downed hydro poles and wires, causing widespread outages. More than 6,500 customers were without power, but crews have been able to restore service to all customers except for those located on surrounding islands.

  • Customers located on Miller Island and Taylor Island are expected to be restored by Tuesday, December 10 at 6 p.m.
  • Some individual homes may still be without power. If you are one of these customers, please call 1-866-579-6819 to report your location.
  • Some homes may have experienced damage to their customer-owned equipment or been disconnected due to safety concerns and we cannot reconnect power until repairs are complete. See Getting Repairs Done below for instructions
  • As power is restored, customers may experience momentary outages due to switching and load transfers.
  • Crews have been mobilized from other districts to assist in the power restoration efforts while maintaining system reliability in districts outside of Gravenhurst.
Outage Update - Gravenhurst- Elexicon Energy Empoyees working on powerlines to restore power

Safety

  • Please allow our vehicles the space to travel safely and give our teams room to work efficiently.
  • Here are some helpful tips and suggestions on what to do before, during and after a power outage.
  • See Getting Repairs Done below

Getting Repairs Done

  1. Do not try to repair this equipment yourself. Stay back to avoid the risk of shock, electrocution or fire. Power may only be partially interrupted and there may be a risk of shock hazards present, even if it does not appear to be on based on lights or appliances.
  2. Contact a Licensed Electrical Contractor to make repairs.
  3. Once you have hired a Licensed Electrical Contractor:
    + The contractor will file for a notification of work (permit) with the Electrical Safety Authority (ESA) so there is a record of the work;
    + The contractor must request a “disconnection” from Elexicon Energy if they are working on the meter base or service mast;
    + The contractor will complete the work and notify the ESA;
    + An ESA Inspector will confirm the power can be reconnected, issue you an ESA reconnect permit, which you need to send to Elexicon Energy (via dservice@elexiconenergy.com) for reconnection; and
    + Elexicon Energy will reconnect the service as quickly as possible. Please note: someone needs to be at the property for the reconnection.
  4. Ask your Licensed Electrical Contractor for a copy of the ESA Certificate of
    Acceptance for your records and insurance purposes.

Visit the ESA’s website for more information.

Image with text "Always hire a licensed electrical contractor to assess the situation and make the repairs"

 

Outage Information and Updates

  • Visit our outage map*
  • Follow us on social media, X
  • Call our 24-Hour Outage Information Hotline: 1-866-579-6819

* We make every effort to accurately define the size and scope of an outage. Generally, outages affecting ten (10) or fewer addresses may not be shown on the outage map/list. There is the possibility that a customer, street and/or neighborhood could be incorrectly identified as inside or outside the affected area.

Information from the Town of Gravenhurst

A state of emergency continues in the Town of Gravenhurst.