We encourage customers to contact our Customer Care Team by calling 905-420-8440 or 1888-420-0070 if they have any questions about CEAP-SB eligibility criteria, which was established by the Ontario Energy Board, outlined below.

Small business and registered charity electricity or natural gas customers are eligible for CEAPSB if they meet all of the following criteria:

• The customer has an active account with an electricity distributor, a unit sub-metering provider (USMP) or a natural gas distributor.
• The customer’s account falls within the following class:
  • For customers of an electricity distributor, the General Service less than 50 kW rate class
  • For customers of a USMP, the relevant commercial class that uses less than 150,000 kWh of electricity annually
  • For customers of a natural gas distributor, is a non-residential customer that uses less than 50,000 cubic meters of gas annually
• Customers can find information about their class on their bill, or they can contact their utility or USMP.
• The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.
• The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amount owing prior to March 17, 2020. However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP-SB.
• The customer failed to make complete payment for the electricity and/or natural gas charges (as applicable) on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP-SB.
• The customer’s small business or registered charity premises was required to close to the public for regular operations for at least 15 days as a result of a government order or inability to comply with public health recommendations.