To temporarily disconnect or shut down power in order to complete work safely (i.e. panel change, upgrade, etc.), service isolation is required.
Elexicon Energy residential customers receive one free isolation per 12-month period during regular business hours. There is a charge for additional isolations within the 12-month period. Elexicon Energy’s business hour appointments take place Monday to Friday between 8:30 am to 9:30 am for Ajax/Pickering and 8:00 am to 9:00 am for all other Districts. Reconnect notice must be provided to Elexicon no later than 2:30 pm after ESA (Electrical Safety Authority Connection Authorization) has been received.
Appointments are booked based on Elexicon’s availability. To request an appointment, please complete and submit the Connection and Upgrade Requests Form to the Connections Department contact below:
Completion of this form does not guarantee an appointment for the requested date. An Elexicon representative will contact you to review the details of your request and confirm your appointment date and time.
To temporarily disconnect or shut down power in order to complete work safely, primary service isolation is required.
The table below outlines the required fees for this service. This service includes one disconnect and reconnect. Elexicon crews will leave after disconnecting the service and will return for the reconnect after ESA Connection Authorization is received.
| Area | Business Hours Isolation | After Hours Isolation |
|---|---|---|
Whitby | $2000 deposit is required to book the appointment. Once the appointment is complete, actual costs will be charged. Any remaining deposit will be refunded back to the customer. Standard rates apply. | $2000 deposit is required to book the appointment. Once the appointment is complete, actual costs will be charged. Any remaining deposit will be refunded back to the customer. Overtime rates apply. |
All other districts | $1022.65 deposit is required to book the appointment. Once the appointment is complete, actual costs will be charged up to $1022.65 ($905 +HST) per Tariff of Rates. Any remaining deposit will be refunded back to the customer. Standard rates apply. Customer refunded any deposit remaining. | $1022.65 ($905 + HST) fixed fee payment is required to book the appointment. This is a flat fee per Tariff of Rates. Actuals will not be charged and there will be no excess refunded back to the customer. |
Standard business hours for isolations are: Monday to Friday, between 8:00 am to 2:00 pm.
A minimum of two (2) weeks of advanced notice is required for all requests and are booked based on Elexicon’s availability. To request an appointment, please complete and submit the Primary/Substation Isolation Request Form to the Connections Department contact below:
Completion of this form does not guarantee an appointment for the requested date. An Elexicon representative will contact you to review the details of your request and confirm your appointment date and time.
Please remember that Elexicon staff cannot operate your equipment (44kV switches, etc.) due to liability issues and therefore, the customer is required to have their contractor operate customer equipment. If requested to operate customer-owned equipment, Elexicon staff have the right to refuse and your isolation may be cancelled. Elexicon Energy will prove isolation. It will be up to the contractor to apply their own working grounds. Please ensure that you have the necessary operators on-site to avoid any work delays or appointment cancellations.
Elexicon requires a minimum of two (2) business days notice when cancelling a primary/substation isolation. If the appointment is cancelled without the required notice, the charges below will apply.
