If you need to complete maintenance or repair work on your business, you can schedule an appointment, also known as a “disconnect/reconnect”, to isolate a secondary service at the meter or padmount transformer.
A reconnect is provided once work is complete and inspection requirements are met by the Electrical Safety Authority (ESA).
The property owner or their designated representative (contractor or electrician) must be on site at the property for the disconnect and reconnect.
| Customer Type | First Isolation (within rolling twelve months) | Second and Subsequent Isolations (within rolling twelve months) |
|---|---|---|
Residential | (No fee) | Whitby – No charge
All Other Areas - $65 + HST payment |
Commercial (General Service) <50kW | Whitby – No charge
All Other Areas - $65 + HST payment | Whitby – No charge
All Other Areas - $65 + HST payment |
There is no additional credit card fee or HST charged on deposits collected above. HST will be charged on the Connection Fee, and all credit card payments are subject to an additional 1.75% fee on the total.
Note: There are different fees for the areas outlined in the fee schedule because Elexicon is required to follow the Ontario Energy Board’s approved Tariff of Rates for our service districts which include temporary fees.
The customer must complete all work and send a reconnection notice to Elexicon, with valid ESA Connection Authorization, before 2:30 pm for same day reconnection.
If the reconnect has not been completed prior to 2:30 pm, Elexicon has an after-hour charge of $185.00 + HST payable prior to the reconnect. Alternatively, you can schedule the reconnect for the next business day, during regular business hours, at no cost.
The completion of project work by Elexicon is dependent on our ability to access the site. If your project site has water access only, such as an island property, include this in your request. Elexicon has a boat to access island sites which operates on a seasonal basis and not year-round. Contact Elexicon about the current access status.
Any of the following appointments can be booked with an isolation.
Complete the Connection and Upgrades Request form, including a brief summary of proposed work in the comments field.
Upon receipt of the request form, the Connections Coordinator will confirm availability with you and schedule the work, sending an email confirmation with the appointment information.
You must ensure that the Electrical Safety Authority (ESA) is able to inspect the work on the day of the isolation or issue a pre-authorized ESA Connection Authorization. An ESA Connection Authorization is required for Elexicon to reconnect the service after electrical work is completed.
On the scheduled day, Elexicon will disconnect the service in the morning. You must ensure that you or your electrician are on site.
Elexicon will reconnect the service after receiving the ESA Connection Authorization and/or notification, as required. You must send the reconnection notice by 2:30 pm or late reconnection fees will apply (non-Whitby areas only).
An upgrade is required when you are changing an existing service’s size (for example, 100A to 200A). Not all upgrades can be completed with an isolation and may require an Elexicon Service Layout and Offer to Connect. See the steps below for details.
Complete the Connection and Upgrades Request form with the proposed service size clearly indicated, for example: 100 to 200A.
Based on the information provided, a Technician will review your current service wire and determine if there is sufficient capacity from the transformer to the meter base to support the upgrade.
When the review is completed, a Connections Coordinator will email you the results.
Contact the Connections Coordinator with the requested isolation date for the disconnect/reconnect. The Connections Coordinator will confirm availability with you and schedule the work, sending an email confirmation with the appointment information.
Advise Elexicon if a disconnection at the transformer is required.
The customer must ensure that the Electrical Safety Authority (ESA) is able to inspect the work on the day of the isolation or have issued a pre-authorized ESA Connection Authorization. Elexicon cannot reconnect a service without a valid ESA Connection Authorization.
On the scheduled day, Elexicon will disconnect the service in the morning. You must ensure that you or your electrician are on site.
Elexicon will reconnect the service after receiving the ESA Connection Authorization and/or notification, as required. You must send the reconnection notice by 2:30 pm or late reconnection fees will apply (non-Whitby areas only).
