Community Report – Non-Shareholder Municipalities Q1 and Q2 (2023)

Township of Brock

We proudly serve 2,800 residential and business customers in the Township of Brock with reliable and affordable energy services.

The Community Reports support our commitment to transparency and keeping our shareholder communities up to date on our activities more frequently. The reports include information on Customer Service, System Reliability, Operations and Asset Improvements, Communications and Thought Leadership, Innovation and Sustainability, Industry News and Corporate Social Responsibility.

Have a question or require more information? communications@elexiconenergy.com

Under the Regulated Price Plan (RPP), residential and small business customers can choose one of three electricity rates, Time-of-Use (TOU), the new Ultra-Low Overnight (ULO) and Tiered. With TOU and ULO, the price depends on when customers use electricity. With Tiered, the price depends on how much electricity the customer uses overall in a month. More info…
- Energy companies are required to offer the ULO rate to its customers by November 1, 2023. Elexicon is currently testing its billing systems and undergoing a bill redesign to accommodate the new rate and is aiming to offer ULO to its customers by October 1.
- As of June 30, approximately 7,000 Elexicon customers (or 4 per cent) have switched between TOU and Tiered.
Elexicon is working to implement Green Button for its residential and business customers. All of Ontario’s energy companies must have Green Button in place by November 1, 2023. Green Button allows consumers to download their energy data and account holder information from their energy company, and authorize the secure, automatic transfer of this data to a third-party’s Green Button application of their choice. More info…
There are financial assistance programs in place to support customers, including the Low-income Energy Assistance Program and the Ontario Electricity Support Program. Elexicon continues to encourage customers experiencing difficulty paying their bill to contact us to discuss bill payment options.
Elexicon values its customers, and our Customer Experience team strives to provide customers with assistance in a timely and respectful manner. Provided below are the number of calls and written enquires our team received and responded to in Q1/Q2 2023.
- Phone calls: 44,937
- Written enquiries: 18,280

More than 2,800 homes and businesses in the Township of Brock depend on a steady supply of electricity to power their lives. Elexicon Energy takes service reliability very seriously and continues to monitor and mitigate any trends to ensure system reliability.

Q1 2023

The average number of hours that power to a customer was interrupted in Q1 2023 was 0.22 compared to 0.05 in Q1 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q1 2023:

Defective Equipment:
360 hrs compared to 5 hrs in Q1 2022

Tree Contact:
245 hrs compared to 15 hrs in Q1 2022

Scheduled Outage:
14 hrs compared to 0 hrs in Q1 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

621 hrs in Q1 2023 compared to 146 hrs in Q1 2022

The average number of times that power to a customer was interrupted in Q1 2023 was 0.06 compared to 0.01 in Q1 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q1 2023:

Defective Equipment:
2 outages compared to 1 outage in Q1 2022

Tree Contact:
1 outage compared to 1 outage in Q1 2022

Scheduled Outage:
1 outage compared to 0 outages in Q1 2022

TOTAL NUMBER OF OUTAGES:

5 in Q1 2023 compared to 4 in Q1 2022

Q2 2023

The average number of hours that power to a customer was interrupted in Q2 2023 was 0.00 compared to 0.03 in Q2 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q2 2023:

Loss of Supply:
3,789 hrs compared to 0 hrs in Q2 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

3,789 hrs in Q2 2023 compared to 81 hrs in Q2 2022

The average number of times that power to a customer was interrupted in Q2 2023 was 0.00 compared to 0.01 in Q2 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q2 2023:

Loss of Supply:
2 outages compared to 0 outages in Q2 2022

TOTAL NUMBER OF OUTAGES:

2 in Q2 2023 compared to 5 in Q2 2022

Tree Trimming activity was conducted in areas around Beaverton, from early January to mid-April. The proactive work and preventative maintenance helps ensure public safety and the reliable operation of Elexicon’s distribution system during major weather events.

On April 28, Elexicon held a ribbon cutting ceremony to mark the completion of its Seaton Municipal Transformer Station (Seaton TS), located in north Pickering. The Seaton TS is Elexicon’s first municipal transformer station wholly owned and operated by the utility. It will provide connection capacity for approximately 20,000 homes and businesses in the City of Pickering and Town of Ajax to support the growth in these communities and allow for the connection of renewable energy resources. More info…
Elexicon received the Electricity Distributors Association’s (EDA) Public Electrical Safety Excellence Award for its commitment to improving public electrical safety through its support of, and collaboration with, the Kids Safety Village of Durham Region. The award was presented on May 29 at the EDA’s Awards Gala. More info…
On June 22, Elexicon Corporation, the single shareholder and holding of Elexicon Energy and Elexicon Group, released its 2022 Annual Report. The report, titled Resiliency · Readiness · Responsiveness, highlights the many accomplishments that subsidiary companies Elexicon Energy and Elexicon Group achieved last year. More info…
- In addition to the Annual Report, Elexicon Corporation also released its second Corporate, Environmental and Social Responsibility Report. The report details how Elexicon Corporation, along with its subsidiaries, are looking after the people and planet in its communities to foster a more sustainable future. More info…

Enbridge Gas, along with the federal and Ontario governments, have officially launched the co-delivery of the Canada Greener Homes grant through a single platform. The program provides rebates toward the cost of eligible retrofits such as home insulation, windows, doors and renewable energy systems. More info…
Deputy Prime Minister Chrystia Freeland, Premier Doug Ford, Energy Minister Todd Smith and Chief Mark Hill of the Six Nations of the Grand River announced Canada’s largest ever electrical-grid battery project. This initiative will reduce the province’s reliance on gas powered plants to feed the grid. The project received $50 million from the federal government and another $170 million from the Canadian Infrastructure Bank. When it goes online in 2025, the batteries will provide enough electricity to power a city the size of Oshawa. More info…
Electricity Canada released its state of the industry report. According to the new report, Canada will not be able to make its climate commitments unless it starts building a clean, reliable and affordable electrical gridt. Canada’s electricity providers need to expand the capacity of the grid – which is already 84 per cent carbon-free – and make it almost completely non-emitting by 2035. More info…
Ontario is leveraging its world-class clean electricity grid by launching a clean energy credit ("CEC") registry. Proceeds from the sale of CECs will help keep costs down for electricity ratepayers and fund the construction of clean electricity projects in Ontario through a newly created Future Clean Electricity Fund. CECs may be of interest to organizations or municipalities with net zero targets. More info…
Information on the location of electric vehicles by FSA (postal code) is now available through the Ministry of Transportation's Electric Vehicle Database. This will support electricity utilities in targeting infrastructure investments to support the ongoing electrification of transportation. The databases indicate where the vehicle is registered, and not necessarily where the vehicle is regularly located. More info…
Ontario is helping thousands of additional families reduce their energy use and save money by updating the eligibility for the Energy Affordability Program, which provides free home-efficiency upgrades for Ontarians who are looking for support with their energy bills. To ensure families have access to these critical supports and help keep costs down, the income eligibility threshold is being raised by $11,715 for a four-person household and by $8,285 for a couple. More info…

May 1 marked the end of the Ontario Energy Board’s (OEB) winter disconnection ban for residential customers. Under the winter disconnection ban, regulated electricity and natural gas distributors cannot disconnect residential customers for non-payment between November 15 and April 30. More info…
On May 1, summer TOU hours and the change in the Tiered threshold for residential customers under the OEB’s Regulated Price Plan took effect and remain in place until October 31, 2023. Electricity prices for both did not change. More info…
In early May, the Province of Ontario announced changes to the eligibility requirements for the Energy Affordability Program, which provides free home-efficiency upgrades for Ontarians who are looking for support with their energy bills. More info…
On May 25, the Ontario government announced the launch of Peak Perks, a new program that provides a financial incentive for residential customers who are willing to conserve energy and reduce their air conditioning at peak times and have an eligible smart thermostat connected to a central air conditioning system or heat pump unit. More info…

CORPORATE GIVING PROGRAM UPDATE:

2023 Budget: $5,544
Amount spent to date: $1,163

RECENT CORPORATE GIVING RECIPIENTS:

Alzheimer Society of Durham Region
Big Brothers Big Sisters of North Durham
Cultural Expressions Art Gallery Inc.
Ontario Shores Foundation for Mental Health
Oshawa Vikings Rugby Club

“Elexicon Energy’s support of the Alzheimer Society of Durham Region helps provide counselling, support and education for people living with Alzheimer’s disease and other dementias. Your generous contribution helps ensure those living with dementia have access to the services they need, and their families and care partners are supported and prepared for the journey ahead. Thank you for investing in our community and helping to improve the quality of life for those impacted by dementia in Durham Region.”

– Kendel Ferrara, Director of Philanthropy

Alzheimer Society of Durham Region

“Big Brothers Big Sisters of North Durham extends sincere appreciation for the generous donation made by Elexicon Energy. Your support enables life-changing mentoring relationships that ignite the power and potential of young people. Together, we will continue to transform lives and build a positive community for generations to come. Elexicon's support goes beyond financial contributions, it symbolizes a commitment to empowering youth through mentorship. Our mentoring programs help children and youth increase their self-esteem, self-confidence and overall mental health – guiding them to become resilient and positive community members.”

– Margaret Ayres, Executive Director

Big Brothers Big Sisters of Durham Region

“Elexicon Energy’s generous sponsorship of Mocktails, Makeup and a Movie supported the most critical needs in the women’s mental health programs at Ontario Shores Centre. Their support of MMM also enabled further fundraising and awareness around the need for more specialized mental health care programs, specifically for women across Ontario.”

– Sean Hogan, Manager of Development

Ontario Shores Foundation for Mental Health

“The Oshawa Vikings Rugby Club were both privileged and honoured to have received a sponsorship from Elexicon Energy. This sponsorship provided the financial support to help get five players and coaches, who were preselected for the MARI team (Mixed Ability Rugby Invitational), to play an invitational game against the Malone Tornadoes in Belfast, Ireland this past May. Through this support, we were able to get athletes both with and without disabilities over to play competitive contact rugby; a game they have been so deterred from playing before. The impact on the athletes’ lives has been far reaching, including opportunities to continue to teach MAS to community members abroad and at home so others can see full inclusion in sport is possible and achievable.”

– Dr. Debbie Smith, Volunteer

Oshawa Vikings Rugby Club

Town of Gravenhurst

We proudly serve 6,500 residential and business customers in the Town of Gravenhurst with reliable and affordable energy services.

The Community Reports support our commitment to transparency and keeping our shareholder communities up to date on our activities more frequently. The reports include information on Customer Service, System Reliability, Operations and Asset Improvements, Communications and Thought Leadership, Innovation and Sustainability, Industry News and Corporate Social Responsibility.

Have a question or require more information? communications@elexiconenergy.com

Under the Regulated Price Plan (RPP), residential and small business customers can choose one of three electricity rates, Time-of-Use (TOU), the new Ultra-Low Overnight (ULO) and Tiered. With TOU and ULO, the price depends on when customers use electricity. With Tiered, the price depends on how much electricity the customer uses overall in a month. More info…
- Energy companies are required to offer the ULO rate to its customers by November 1, 2023. Elexicon is currently testing its billing systems and undergoing a bill redesign to accommodate the new rate and is aiming to offer ULO to its customers by October 1.
- As of June 30, approximately 7,000 Elexicon customers (or 4 per cent) have switched between TOU and Tiered.
Elexicon is working to implement Green Button for its residential and business customers. All of Ontario’s energy companies must have Green Button in place by November 1, 2023. Green Button allows consumers to download their energy data and account holder information from their energy company, and authorize the secure, automatic transfer of this data to a third-party’s Green Button application of their choice. More info…
There are financial assistance programs in place to support customers, including the Low-income Energy Assistance Program and the Ontario Electricity Support Program. Elexicon continues to encourage customers experiencing difficulty paying their bill to contact us to discuss bill payment options.
Elexicon values its customers, and our Customer Experience team strives to provide customers with assistance in a timely and respectful manner. Provided below are the number of calls and written enquires our team received and responded to in Q1/Q2 2023.
- Phone calls: 44,937
- Written enquiries: 18,280

More than 6,400 homes and businesses in the Town of Gravenhurst depend on a steady supply of electricity to power their lives. Elexicon Energy takes service reliability very seriously, and continues to monitor and mitigate any trends to ensure system reliability.

Q1 2023

The average number of hours that power to a customer was interrupted in Q1 2023 was 1.74 compared to 0.31 in Q1 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q1 2023:

Foreign Interference*:
8,806 hrs compared to 0 hrs in Q1 2022

Loss of Supply:
5,838 hrs compared to 67,194 hrs in Q1 2022

Tree Contact:
1,293 hrs compared to 1,843 hrs in Q1 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

17,182 hrs in Q1 2023 compared to 69,171 hrs in Q1 2022

The average number of times that power to a customer was interrupted in Q1 2023 was 0.30 compared to 0.14 in Q1 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q1 2023:

Scheduled Outage:
7 outages compared to 0 outages in Q1 2022

Tree Contact:
3 outages compared to 6 outages in Q1 2022

Defective Equipment:
2 outages compared to 2 outages in Q1 2022

TOTAL NUMBER OF OUTAGES:

16 in Q1 2023 compared to 16 in Q1 2022

Q2 2023

The average number of hours that power to a customer was interrupted in Q2 2023 was 3.21 compared to 4.99 in Q2 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q2 2023:

Tree Contact:
13,873 hrs compared to 4,368 hrs in Q2 2022

Lightning:
2,968 hrs compared to 12 hrs in Q2 2022

Unknown/Other:
2,354 hrs compared to 9,511 hrs in Q2 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

21,057 hrs in Q2 2023 compared to 33,896 hrs in Q2 2022

The average number of times that power to a customer was interrupted in Q2 2023 was 0.57 compared to 0.60 in Q2 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q2 2023:

Tree Contact:
10 outages compared to 9 outages in Q2 2022

Defective Equipment:
6 outages compared to 5 outages in Q2 2022

Unknown/Other:
3 outages compared to 8 outages in Q2 2022

TOTAL NUMBER OF OUTAGES:

26 in Q2 2023 compared to 41 in Q2 2022

*The Ontario Energy Board describes Foreign Interference as interruptions beyond the control of the distributor such as those caused by animals, vehicles, dig-ins, vandalism, sabotage and other foreign interference.

Tree Trimming activity was conducted in areas around the town, from early January to the end of May. The proactive work and preventative maintenance helps ensure public safety and the reliable operation of Elexicon’s distribution system during major weather events.

On April 28, Elexicon held a ribbon cutting ceremony to mark the completion of its Seaton Municipal Transformer Station (Seaton TS), located in north Pickering. The Seaton TS is Elexicon’s first municipal transformer station wholly owned and operated by the utility. It will provide connection capacity for approximately 20,000 homes and businesses in the City of Pickering and Town of Ajax to support the growth in these communities and allow for the connection of renewable energy resources. More info…
Elexicon received the Electricity Distributors Association’s (EDA) Public Electrical Safety Excellence Award for its commitment to improving public electrical safety through its support of, and collaboration with, the Kids Safety Village of Durham Region. The award was presented on May 29 at the EDA’s Awards Gala. More info…
On June 22, Elexicon Corporation, the single shareholder and holding of Elexicon Energy and Elexicon Group, released its 2022 Annual Report. The report, titled Resiliency · Readiness · Responsiveness, highlights the many accomplishments that subsidiary companies Elexicon Energy and Elexicon Group achieved last year. More info…
- In addition to the Annual Report, Elexicon Corporation also released its second Corporate, Environmental and Social Responsibility Report. The report details how Elexicon Corporation, along with its subsidiaries, are looking after the people and planet in its communities to foster a more sustainable future. More info…

Enbridge Gas, along with the federal and Ontario governments, have officially launched the co-delivery of the Canada Greener Homes grant through a single platform. The program provides rebates toward the cost of eligible retrofits such as home insulation, windows, doors and renewable energy systems. More info…
Deputy Prime Minister Chrystia Freeland, Premier Doug Ford, Energy Minister Todd Smith and Chief Mark Hill of the Six Nations of the Grand River announced Canada’s largest ever electrical-grid battery project. This initiative will reduce the province’s reliance on gas powered plants to feed the grid. The project received $50 million from the federal government and another $170 million from the Canadian Infrastructure Bank. When it goes online in 2025, the batteries will provide enough electricity to power a city the size of Oshawa. More info…
Electricity Canada released its state of the industry report. According to the new report, Canada will not be able to make its climate commitments unless it starts building a clean, reliable and affordable electrical gridt. Canada’s electricity providers need to expand the capacity of the grid – which is already 84 per cent carbon-free – and make it almost completely non-emitting by 2035. More info…
Ontario is leveraging its world-class clean electricity grid by launching a clean energy credit ("CEC") registry. Proceeds from the sale of CECs will help keep costs down for electricity ratepayers and fund the construction of clean electricity projects in Ontario through a newly created Future Clean Electricity Fund. CECs may be of interest to organizations or municipalities with net zero targets. More info…
Information on the location of electric vehicles by FSA (postal code) is now available through the Ministry of Transportation's Electric Vehicle Database. This will support electricity utilities in targeting infrastructure investments to support the ongoing electrification of transportation. The databases indicate where the vehicle is registered, and not necessarily where the vehicle is regularly located. More info…
Ontario is helping thousands of additional families reduce their energy use and save money by updating the eligibility for the Energy Affordability Program, which provides free home-efficiency upgrades for Ontarians who are looking for support with their energy bills. To ensure families have access to these critical supports and help keep costs down, the income eligibility threshold is being raised by $11,715 for a four-person household and by $8,285 for a couple. More info…

May 1 marked the end of the Ontario Energy Board’s (OEB) winter disconnection ban for residential customers. Under the winter disconnection ban, regulated electricity and natural gas distributors cannot disconnect residential customers for non-payment between November 15 and April 30. More info…
On May 1, summer TOU hours and the change in the Tiered threshold for residential customers under the OEB’s Regulated Price Plan took effect and remain in place until October 31, 2023. Electricity prices for both did not change. More info…
In early May, the Province of Ontario announced changes to the eligibility requirements for the Energy Affordability Program, which provides free home-efficiency upgrades for Ontarians who are looking for support with their energy bills. More info…
On May 25, the Ontario government announced the launch of Peak Perks, a new program that provides a financial incentive for residential customers who are willing to conserve energy and reduce their air conditioning at peak times and have an eligible smart thermostat connected to a central air conditioning system or heat pump unit. More info…

CORPORATE GIVING PROGRAM UPDATE:

2023 Budget: $13,644
Amount spent to date: $9,000

RECENT CORPORATE GIVING RECIPIENTS:

Gravenhurst Against Poverty
Gravenhurst Public Library
United Way Simcoe Muskoka
YWCA of Muskoka

Municipality of Port Hope

We proudly serve 6,000 residential and business customers in the Municipality of Port Hope with reliable and affordable energy services.

The Community Reports support our commitment to transparency and keeping our shareholder communities up to date on our activities more frequently. The reports include information on Customer Service, System Reliability, Operations and Asset Improvements, Communications and Thought Leadership, Innovation and Sustainability, Industry News and Corporate Social Responsibility.

Have a question or require more information? communications@elexiconenergy.com

Under the Regulated Price Plan (RPP), residential and small business customers can choose one of three electricity rates, Time-of-Use (TOU), the new Ultra-Low Overnight (ULO) and Tiered. With TOU and ULO, the price depends on when customers use electricity. With Tiered, the price depends on how much electricity the customer uses overall in a month. More info…
- Energy companies are required to offer the ULO rate to its customers by November 1, 2023. Elexicon is currently testing its billing systems and undergoing a bill redesign to accommodate the new rate and is aiming to offer ULO to its customers by October 1.
- As of June 30, approximately 7,000 Elexicon customers (or 4 per cent) have switched between TOU and Tiered.
Elexicon is working to implement Green Button for its residential and business customers. All of Ontario’s energy companies must have Green Button in place by November 1, 2023. Green Button allows consumers to download their energy data and account holder information from their energy company, and authorize the secure, automatic transfer of this data to a third-party’s Green Button application of their choice. More info…
There are financial assistance programs in place to support customers, including the Low-income Energy Assistance Program and the Ontario Electricity Support Program. Elexicon continues to encourage customers experiencing difficulty paying their bill to contact us to discuss bill payment options.
Elexicon values its customers, and our Customer Experience team strives to provide customers with assistance in a timely and respectful manner. Provided below are the number of calls and written enquires our team received and responded to in Q1/Q2 2023.
- Phone calls: 44,937
- Written enquiries: 18,280

More than 5,800 homes and businesses in the Municipality of Port Hope depend on a steady supply of electricity to power their lives. Elexicon Energy takes service reliability very seriously and continues to monitor and mitigate any trends to ensure system reliability.

Q1 2023

The average number of hours that power to a customer was interrupted in Q1 2023 was 0.13 compared to 0.01 in Q1 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q1 2023:

Defective Equipment:
735 hrs compared to 11 hrs in Q1 2022

Scheduled Outage:
22 hrs compared to 64 hrs in Q1 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

757 hrs in Q1 2023 compared to 75 hrs in Q1 2022

The average number of times that power to a customer was interrupted in Q1 2023 was 0.28 compared to 0.01 in Q1 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q1 2023:

Scheduled Outage:
2 outages compared to 2 outages in Q1 2022

Defective Equipment:
1 outage compared to 1 outage in Q1 2022

TOTAL NUMBER OF OUTAGES:

3 in Q1 2023 compared to 3 in Q1 2022

Q2 2023

The average number of hours that power to a customer was interrupted in Q2 2023 was 0.39 compared to 0.01 in Q2 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q2 2023:

Loss of Supply:
7,016 hrs compared to 0 hrs in Q2 2022

Tree Contact:
1,371 hrs compared to 52 hrs in Q2 2022

Defective Equipment:
732 hrs compared to 0 hrs in Q2 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

9,359 hrs in Q2 2023 compared to 73 hrs in Q2 2022

The average number of times that power to a customer was interrupted in Q2 2023 was 0.13 compared to 0.01 in Q2 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q2 2023:

Scheduled Outage:
2 outages compared to 2 outages in Q2 2022

Tree Contact:
2 outages compared to 1 outage in Q2 2022

Foreign Interference*:
2 outages compared to 0 outages in Q2 2022

TOTAL NUMBER OF OUTAGES:

XX in Q2 2023 compared to XX in Q2 2022

*The Ontario Energy Board describes Foreign Interference as interruptions beyond the control of the distributor such as those caused by animals, vehicles, dig-ins, vandalism, sabotage and other foreign interference.

No significant activity to report during Q1/Q2.

On April 28, Elexicon held a ribbon cutting ceremony to mark the completion of its Seaton Municipal Transformer Station (Seaton TS), located in north Pickering. The Seaton TS is Elexicon’s first municipal transformer station wholly owned and operated by the utility. It will provide connection capacity for approximately 20,000 homes and businesses in the City of Pickering and Town of Ajax to support the growth in these communities and allow for the connection of renewable energy resources. More info…
Elexicon received the Electricity Distributors Association’s (EDA) Public Electrical Safety Excellence Award for its commitment to improving public electrical safety through its support of, and collaboration with, the Kids Safety Village of Durham Region. The award was presented on May 29 at the EDA’s Awards Gala. More info…
On June 22, Elexicon Corporation, the single shareholder and holding of Elexicon Energy and Elexicon Group, released its 2022 Annual Report. The report, titled Resiliency · Readiness · Responsiveness, highlights the many accomplishments that subsidiary companies Elexicon Energy and Elexicon Group achieved last year. More info…
- In addition to the Annual Report, Elexicon Corporation also released its second Corporate, Environmental and Social Responsibility Report. The report details how Elexicon Corporation, along with its subsidiaries, are looking after the people and planet in its communities to foster a more sustainable future. More info…

Enbridge Gas, along with the federal and Ontario governments, have officially launched the co-delivery of the Canada Greener Homes grant through a single platform. The program provides rebates toward the cost of eligible retrofits such as home insulation, windows, doors and renewable energy systems. More info…
Deputy Prime Minister Chrystia Freeland, Premier Doug Ford, Energy Minister Todd Smith and Chief Mark Hill of the Six Nations of the Grand River announced Canada’s largest ever electrical-grid battery project. This initiative will reduce the province’s reliance on gas powered plants to feed the grid. The project received $50 million from the federal government and another $170 million from the Canadian Infrastructure Bank. When it goes online in 2025, the batteries will provide enough electricity to power a city the size of Oshawa. More info…
Electricity Canada released its state of the industry report. According to the new report, Canada will not be able to make its climate commitments unless it starts building a clean, reliable and affordable electrical gridt. Canada’s electricity providers need to expand the capacity of the grid – which is already 84 per cent carbon-free – and make it almost completely non-emitting by 2035. More info…
Ontario is leveraging its world-class clean electricity grid by launching a clean energy credit ("CEC") registry. Proceeds from the sale of CECs will help keep costs down for electricity ratepayers and fund the construction of clean electricity projects in Ontario through a newly created Future Clean Electricity Fund. CECs may be of interest to organizations or municipalities with net zero targets. More info…
Information on the location of electric vehicles by FSA (postal code) is now available through the Ministry of Transportation's Electric Vehicle Database. This will support electricity utilities in targeting infrastructure investments to support the ongoing electrification of transportation. The databases indicate where the vehicle is registered, and not necessarily where the vehicle is regularly located. More info…
Ontario is helping thousands of additional families reduce their energy use and save money by updating the eligibility for the Energy Affordability Program, which provides free home-efficiency upgrades for Ontarians who are looking for support with their energy bills. To ensure families have access to these critical supports and help keep costs down, the income eligibility threshold is being raised by $11,715 for a four-person household and by $8,285 for a couple. More info…

May 1 marked the end of the Ontario Energy Board’s (OEB) winter disconnection ban for residential customers. Under the winter disconnection ban, regulated electricity and natural gas distributors cannot disconnect residential customers for non-payment between November 15 and April 30. More info…
On May 1, summer TOU hours and the change in the Tiered threshold for residential customers under the OEB’s Regulated Price Plan took effect and remain in place until October 31, 2023. Electricity prices for both did not change. More info…
In early May, the Province of Ontario announced changes to the eligibility requirements for the Energy Affordability Program, which provides free home-efficiency upgrades for Ontarians who are looking for support with their energy bills. More info…
On May 25, the Ontario government announced the launch of Peak Perks, a new program that provides a financial incentive for residential customers who are willing to conserve energy and reduce their air conditioning at peak times and have an eligible smart thermostat connected to a central air conditioning system or heat pump unit. More info…

CORPORATE GIVING PROGRAM UPDATE:

2023 Budget: $12,276
Amount spent to date: $4,842

RECENT CORPORATE GIVING RECIPIENTS:

A Gift of Art
Big Brothers Big Sisters of South-West Durham and Northumberland
Ontario Shores Foundation for Mental Health

Township of Scugog

We proudly serve 2,400 residential and business customers in the Township of Scugog with reliable and affordable energy services.

The Community Reports support our commitment to transparency and keeping our shareholder communities up to date on our activities more frequently. The reports include information on Customer Service, System Reliability, Operations and Asset Improvements, Communications and Thought Leadership, Innovation and Sustainability, Industry News and Corporate Social Responsibility.

Have a question or require more information? communications@elexiconenergy.com

Under the Regulated Price Plan (RPP), residential and small business customers can choose one of three electricity rates, Time-of-Use (TOU), the new Ultra-Low Overnight (ULO) and Tiered. With TOU and ULO, the price depends on when customers use electricity. With Tiered, the price depends on how much electricity the customer uses overall in a month. More info…
- Energy companies are required to offer the ULO rate to its customers by November 1, 2023. Elexicon is currently testing its billing systems and undergoing a bill redesign to accommodate the new rate and is aiming to offer ULO to its customers by October 1.
- As of June 30, approximately 7,000 Elexicon customers (or 4 per cent) have switched between TOU and Tiered.
Elexicon is working to implement Green Button for its residential and business customers. All of Ontario’s energy companies must have Green Button in place by November 1, 2023. Green Button allows consumers to download their energy data and account holder information from their energy company, and authorize the secure, automatic transfer of this data to a third-party’s Green Button application of their choice. More info…
There are financial assistance programs in place to support customers, including the Low-income Energy Assistance Program and the Ontario Electricity Support Program. Elexicon continues to encourage customers experiencing difficulty paying their bill to contact us to discuss bill payment options.
Elexicon values its customers, and our Customer Experience team strives to provide customers with assistance in a timely and respectful manner. Provided below are the number of calls and written enquires our team received and responded to in Q1/Q2 2023.
- Phone calls: 44,937
- Written enquiries: 18,280

More than 2,300 homes and businesses in the Township of Scugog depend on a steady supply of electricity to power their lives. Elexicon Energy takes service reliability very seriously and continues to monitor and mitigate any trends to ensure system reliability.

Q1 2023

The average number of hours that power to a customer was interrupted in Q1 2023 was 0.00 compared to 0.06 in Q1 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q1 2023:

Loss of Supply:
300 hrs compared to 1,190 hrs in Q1 2022

Scheduled Outage:
3 hrs compared to 0 hrs in Q1 2022

N/A

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

303 hrs in Q1 2023 compared to 1,340 hrs in Q1 2022

The average number of times that power to a customer was interrupted in Q1 2023 was 0.00 compared to 0.01 in Q1 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q1 2023:

Loss of Supply:
2 outages compared to 2 outages in Q1 2022

Scheduled Outage :
1 outage compared to 0 outages in Q1 2022

N/A

TOTAL NUMBER OF OUTAGES:

3 in Q1 2023 compared to 6 in Q1 2022

Q2 2023

The average number of hours that power to a customer was interrupted in Q2 2023 was 0.01 compared to 0.00 in Q2 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q2 2023:

Loss of Supply:
4,195 hrs compared to 0 hrs in Q2 2022

Foreign Interference*:
20 hrs compared to 3 hrs in Q2 2022

Defective Equipment:
7 hrs compared to 4 hrs in Q2 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

4,225 hrs in Q2 2023 compared to 8 hrs in Q2 2022

The average number of times that power to a customer was interrupted in Q2 2023 was 0.00 compared to 0.00 in Q2 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q2 2023:

Loss of Supply:
3 outages compared to 0 outages in Q2 2022

Foreign Interference:
1 outage compared to 1 outage in Q2 2022

Defective Equipment:
1 outage compared to 1 outage in Q2 2022

TOTAL NUMBER OF OUTAGES:

6 in Q2 2023 compared to 2 in Q2 2022

*The Ontario Energy Board describes Foreign Interference as interruptions beyond the control of the distributor such as those caused by animals, vehicles, dig-ins, vandalism, sabotage and other foreign interference.

No significant activity to report during Q1/Q2.

On April 28, Elexicon held a ribbon cutting ceremony to mark the completion of its Seaton Municipal Transformer Station (Seaton TS), located in north Pickering. The Seaton TS is Elexicon’s first municipal transformer station wholly owned and operated by the utility. It will provide connection capacity for approximately 20,000 homes and businesses in the City of Pickering and Town of Ajax to support the growth in these communities and allow for the connection of renewable energy resources. More info…
Elexicon received the Electricity Distributors Association’s (EDA) Public Electrical Safety Excellence Award for its commitment to improving public electrical safety through its support of, and collaboration with, the Kids Safety Village of Durham Region. The award was presented on May 29 at the EDA’s Awards Gala. More info…
On June 22, Elexicon Corporation, the single shareholder and holding of Elexicon Energy and Elexicon Group, released its 2022 Annual Report. The report, titled Resiliency · Readiness · Responsiveness, highlights the many accomplishments that subsidiary companies Elexicon Energy and Elexicon Group achieved last year. More info…
- In addition to the Annual Report, Elexicon Corporation also released its second Corporate, Environmental and Social Responsibility Report. The report details how Elexicon Corporation, along with its subsidiaries, are looking after the people and planet in its communities to foster a more sustainable future. More info…

Enbridge Gas, along with the federal and Ontario governments, have officially launched the co-delivery of the Canada Greener Homes grant through a single platform. The program provides rebates toward the cost of eligible retrofits such as home insulation, windows, doors and renewable energy systems. More info…
Deputy Prime Minister Chrystia Freeland, Premier Doug Ford, Energy Minister Todd Smith and Chief Mark Hill of the Six Nations of the Grand River announced Canada’s largest ever electrical-grid battery project. This initiative will reduce the province’s reliance on gas powered plants to feed the grid. The project received $50 million from the federal government and another $170 million from the Canadian Infrastructure Bank. When it goes online in 2025, the batteries will provide enough electricity to power a city the size of Oshawa. More info…
Electricity Canada released its state of the industry report. According to the new report, Canada will not be able to make its climate commitments unless it starts building a clean, reliable and affordable electrical gridt. Canada’s electricity providers need to expand the capacity of the grid – which is already 84 per cent carbon-free – and make it almost completely non-emitting by 2035. More info…
Ontario is leveraging its world-class clean electricity grid by launching a clean energy credit ("CEC") registry. Proceeds from the sale of CECs will help keep costs down for electricity ratepayers and fund the construction of clean electricity projects in Ontario through a newly created Future Clean Electricity Fund. CECs may be of interest to organizations or municipalities with net zero targets. More info…
Information on the location of electric vehicles by FSA (postal code) is now available through the Ministry of Transportation's Electric Vehicle Database. This will support electricity utilities in targeting infrastructure investments to support the ongoing electrification of transportation. The databases indicate where the vehicle is registered, and not necessarily where the vehicle is regularly located. More info…
Ontario is helping thousands of additional families reduce their energy use and save money by updating the eligibility for the Energy Affordability Program, which provides free home-efficiency upgrades for Ontarians who are looking for support with their energy bills. To ensure families have access to these critical supports and help keep costs down, the income eligibility threshold is being raised by $11,715 for a four-person household and by $8,285 for a couple. More info…

May 1 marked the end of the Ontario Energy Board’s (OEB) winter disconnection ban for residential customers. Under the winter disconnection ban, regulated electricity and natural gas distributors cannot disconnect residential customers for non-payment between November 15 and April 30. More info…
On May 1, summer TOU hours and the change in the Tiered threshold for residential customers under the OEB’s Regulated Price Plan took effect and remain in place until October 31, 2023. Electricity prices for both did not change. More info…
In early May, the Province of Ontario announced changes to the eligibility requirements for the Energy Affordability Program, which provides free home-efficiency upgrades for Ontarians who are looking for support with their energy bills. More info…
On May 25, the Ontario government announced the launch of Peak Perks, a new program that provides a financial incentive for residential customers who are willing to conserve energy and reduce their air conditioning at peak times and have an eligible smart thermostat connected to a central air conditioning system or heat pump unit. More info…

CORPORATE GIVING PROGRAM UPDATE:

2023 Budget: $5,148
Amount spent to date: $1,532

RECENT CORPORATE GIVING RECIPIENTS:

Alzheimer Society of Durham
Big Brothers Big Sisters of North Durham
Ontario Shores Foundation for Mental Health

Township of Uxbridge

We proudly serve 1,600 residential and business customers in the Township of Uxbridge with reliable and affordable energy services.

The Community Reports support our commitment to transparency and keeping our shareholder communities up to date on our activities more frequently. The reports include information on Customer Service, System Reliability, Operations and Asset Improvements, Communications and Thought Leadership, Innovation and Sustainability, Industry News and Corporate Social Responsibility.

Have a question or require more information? communications@elexiconenergy.com

Under the Regulated Price Plan (RPP), residential and small business customers can choose one of three electricity rates, Time-of-Use (TOU), the new Ultra-Low Overnight (ULO) and Tiered. With TOU and ULO, the price depends on when customers use electricity. With Tiered, the price depends on how much electricity the customer uses overall in a month. More info…
- Energy companies are required to offer the ULO rate to its customers by November 1, 2023. Elexicon is currently testing its billing systems and undergoing a bill redesign to accommodate the new rate and is aiming to offer ULO to its customers by October 1.
- As of June 30, approximately 7,000 Elexicon customers (or 4 per cent) have switched between TOU and Tiered.
Elexicon is working to implement Green Button for its residential and business customers. All of Ontario’s energy companies must have Green Button in place by November 1, 2023. Green Button allows consumers to download their energy data and account holder information from their energy company, and authorize the secure, automatic transfer of this data to a third-party’s Green Button application of their choice. More info…
There are financial assistance programs in place to support customers, including the Low-income Energy Assistance Program and the Ontario Electricity Support Program. Elexicon continues to encourage customers experiencing difficulty paying their bill to contact us to discuss bill payment options.
Elexicon values its customers, and our Customer Experience team strives to provide customers with assistance in a timely and respectful manner. Provided below are the number of calls and written enquires our team received and responded to in Q1/Q2 2023.
- Phone calls: 44,937
- Written enquiries: 18,280

More than 1,500 homes and businesses in the Township of Uxbridge depend on a steady supply of electricity to power their lives. Elexicon Energy takes service reliability very seriously and continues to monitor and mitigate any trends to ensure system reliability.

Q1 2023

The average number of hours that power to a customer was interrupted in Q1 2023 was 1.04 compared to 0.64 in Q1 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q1 2023:

Tree Contact :
3937 hrs compared to 0 hrs in Q1 2022

Defective Equipment:
598 hrs compared to 0 hrs in Q1 2022

Scheduled Outage:
129 hrs compared to 0 hrs in Q1 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

1,667 hrs in Q1 2023 compared to 8,443 hrs in Q1 2022

The average number of times that power to a customer was interrupted in Q1 2023 was 0.28 compared to 0.33 in Q1 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q1 2023:

Scheduled Outage:
6 outages compared to 0 outages in Q1 2022

Defective Equipment:
2 outages compared to 0 outages in Q1 2022

Tree Contact:
1 outage compared to 0 outages in Q1 2022

TOTAL NUMBER OF OUTAGES:

10 in Q1 2023 compared to 3 in Q1 2022

Q2 2023

The average number of hours that power to a customer was interrupted in Q2 2023 was 0.16 compared to 1.32 in Q2 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q2 2023:

Defective Equipment:
217 hrs compared to 37 hrs in Q2 2022

Unknown/Other:
30 hrs compared to 0 hrs in Q2 2022

N/A

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

247 hrs in Q2 2023 compared to 2,120 hrs in Q2 2022

The average number of times that power to a customer was interrupted in Q2 2023 was 0.52 compared to 0.02 in Q2 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q2 2023:

Defective Equipment:
1 outage compared to 1 outage in Q2 2022

Unknown/Other:
1 outage compared to 0 outages in Q2 2022

N/A

TOTAL NUMBER OF OUTAGES:

2 in Q2 2023 compared to 5 in Q2 2022

No significant activity to report during Q1/Q2.

On April 28, Elexicon held a ribbon cutting ceremony to mark the completion of its Seaton Municipal Transformer Station (Seaton TS), located in north Pickering. The Seaton TS is Elexicon’s first municipal transformer station wholly owned and operated by the utility. It will provide connection capacity for approximately 20,000 homes and businesses in the City of Pickering and Town of Ajax to support the growth in these communities and allow for the connection of renewable energy resources. More info…
Elexicon received the Electricity Distributors Association’s (EDA) Public Electrical Safety Excellence Award for its commitment to improving public electrical safety through its support of, and collaboration with, the Kids Safety Village of Durham Region. The award was presented on May 29 at the EDA’s Awards Gala. More info…
On June 22, Elexicon Corporation, the single shareholder and holding of Elexicon Energy and Elexicon Group, released its 2022 Annual Report. The report, titled Resiliency · Readiness · Responsiveness, highlights the many accomplishments that subsidiary companies Elexicon Energy and Elexicon Group achieved last year. More info…
- In addition to the Annual Report, Elexicon Corporation also released its second Corporate, Environmental and Social Responsibility Report. The report details how Elexicon Corporation, along with its subsidiaries, are looking after the people and planet in its communities to foster a more sustainable future. More info…

Enbridge Gas, along with the federal and Ontario governments, have officially launched the co-delivery of the Canada Greener Homes grant through a single platform. The program provides rebates toward the cost of eligible retrofits such as home insulation, windows, doors and renewable energy systems. More info…
Deputy Prime Minister Chrystia Freeland, Premier Doug Ford, Energy Minister Todd Smith and Chief Mark Hill of the Six Nations of the Grand River announced Canada’s largest ever electrical-grid battery project. This initiative will reduce the province’s reliance on gas powered plants to feed the grid. The project received $50 million from the federal government and another $170 million from the Canadian Infrastructure Bank. When it goes online in 2025, the batteries will provide enough electricity to power a city the size of Oshawa. More info…
Electricity Canada released its state of the industry report. According to the new report, Canada will not be able to make its climate commitments unless it starts building a clean, reliable and affordable electrical gridt. Canada’s electricity providers need to expand the capacity of the grid – which is already 84 per cent carbon-free – and make it almost completely non-emitting by 2035. More info…
Ontario is leveraging its world-class clean electricity grid by launching a clean energy credit ("CEC") registry. Proceeds from the sale of CECs will help keep costs down for electricity ratepayers and fund the construction of clean electricity projects in Ontario through a newly created Future Clean Electricity Fund. CECs may be of interest to organizations or municipalities with net zero targets. More info…
Information on the location of electric vehicles by FSA (postal code) is now available through the Ministry of Transportation's Electric Vehicle Database. This will support electricity utilities in targeting infrastructure investments to support the ongoing electrification of transportation. The databases indicate where the vehicle is registered, and not necessarily where the vehicle is regularly located. More info…
Ontario is helping thousands of additional families reduce their energy use and save money by updating the eligibility for the Energy Affordability Program, which provides free home-efficiency upgrades for Ontarians who are looking for support with their energy bills. To ensure families have access to these critical supports and help keep costs down, the income eligibility threshold is being raised by $11,715 for a four-person household and by $8,285 for a couple. More info…

May 1 marked the end of the Ontario Energy Board’s (OEB) winter disconnection ban for residential customers. Under the winter disconnection ban, regulated electricity and natural gas distributors cannot disconnect residential customers for non-payment between November 15 and April 30. More info…
On May 1, summer TOU hours and the change in the Tiered threshold for residential customers under the OEB’s Regulated Price Plan took effect and remain in place until October 31, 2023. Electricity prices for both did not change. More info…
In early May, the Province of Ontario announced changes to the eligibility requirements for the Energy Affordability Program, which provides free home-efficiency upgrades for Ontarians who are looking for support with their energy bills. More info…
On May 25, the Ontario government announced the launch of Peak Perks, a new program that provides a financial incentive for residential customers who are willing to conserve energy and reduce their air conditioning at peak times and have an eligible smart thermostat connected to a central air conditioning system or heat pump unit. More info…

CORPORATE GIVING PROGRAM UPDATE:

2023 Budget: $3,384
Amount spent to date: $851

RECENT CORPORATE GIVING RECIPIENTS:

Alzheimer Society of Durham
Big Brothers Big Sisters of South-West Durham and Northumberland
Durham Region Hospice
Ontario Shores Foundation for Mental Health

Community Report : Non-Shareholder Municipalities

Community Report - 2023 - Q1 and Q2

Non-Shareholder Municipalities

Township of Brock

Customer Experience

System Reliability

Q1 2023

Q2 2023

Operations and Asset Improvements

Communications and Thought Leadership

Innovation and Sustainability

Industry News

Corporate Social Responsibility

Town of Gravenhurst

Customer Experience

System Reliability

Q1 2023

Q2 2023

Operations and Asset Improvements

Communications and Thought Leadership

Innovation and Sustainability

Industry News

Corporate Social Responsibility

Municipality of Port Hope

Customer Experience

System Reliability

Q1 2023

Q2 2023

Operations and Asset Improvements

Communications and Thought Leadership

Innovation and Sustainability

Industry News

Corporate Social Responsibility

Township of Scugog

Customer Experience

System Reliability

Q1 2023

Q2 2023

Operations and Asset Improvements

Communications and Thought Leadership

Innovation and Sustainability

Industry News

Corporate Social Responsibility

Township of Uxbridge

Customer Experience

System Reliability

Q1 2023

Q2 2023

Operations and Asset Improvements

Communications and Thought Leadership

Innovation and Sustainability

Industry News

Corporate Social Responsibility