Community Report - 2023 - Q3 and Q4

Non-Shareholder Municipalities

Elexicon Energy’s quarterly reports provide our valued communities and customers with a progress and impact update. Each report details Elexicon’s continued commitment to customer service, system reliability, corporate social responsibility, operations management and other significant updates – nurturing transparency and open communication between Elexicon and its stakeholders.

Select a community report in your region from the tab below.

Township of Brock

Image for Brock

We proudly serve 2,800 residential and business customers in the Township of Brock with reliable and affordable energy services.

The Community Reports support our commitment to transparency and keeping our shareholder communities up to date on our activities more frequently. The reports include information on Customer Service, System Reliability, Operations and Asset Improvements, Communications and Thought Leadership, Innovation and Sustainability, Industry News and Corporate Social Responsibility.

Have a question or require more information? communications@elexiconenergy.com

Customer Experience

  • On October 23, Elexicon Energy launched a new electricity price plan for its residential and small business customers. The Ultra-Low Overnight price plan provides a third option for Elexicon customers, in addition to the existing Time-of-Use and Tiered plans.
  • Green Button, an Ontario Ministry of Energy initiative, is a data standard that connects energy customers with secure access to their electricity and natural gas data, allowing them to download and share it with registered third-party vendors who can help analyze the information and find ways to better manage energy costs. The province set November 1 as the deadline for energy and natural gas companies to provide their customers with access to their energy usage data in Green Button. Elexicon was pleased to meet this deadline.
  • Elexicon values its customers, and our Customer Experience team strives to provide customers with assistance in a timely and respectful manner. Provided below are the number of calls and written enquires our team received and responded to in Q3/Q4 2023.
    • Phone calls: 47,981
    • Written enquiries: 9,371

System Reliability

More than 2,800 homes and businesses in the Township of Brock depend on a steady supply of electricity to power their lives. Elexicon Energy takes service reliability very seriously and continues to monitor and mitigate any trends to ensure system reliability.

Q3 2023

System Reliability
The average number of hours that power to a customer was interrupted in Q3 2023 was 0.45 compared to 1.85 in Q3 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q3 2023:

Unknown/Other:
1,212 hrs compared to 51 hrs in Q3 2022

Scheduled Outage :
54 hrs compared to 4,576 hrs in Q3 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

1,266 hrs in Q3 2023 compared to 5,244 hrs in Q3 2022

System Reliability
The average number of times that power to a customer was interrupted in Q3 2023 was 0.65 compared to 1.43 in Q3 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q3 2023:

Scheduled Outage:
3 outages compared to 3 outages in Q3 2022

Unknown/Other:
2 outages compared to 1 outage in Q3 2022

TOTAL NUMBER OF OUTAGES:

5 in Q3 2023 compared to 7 in Q3 2022

Q4 2023

System Reliability
The average number of hours that power to a customer was interrupted in Q4 2023 was 5.55 compared to 0.47 in Q4 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q4 2023:

Scheduled Outage:
2,009 hrs compared to 134 hrs in Q4 2022

Adverse Weather:
669 hrs compared to 112 hrs in Q4 2022

Unknown/Other:
597 hrs compared to 1,993 hrs in Q4 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

3,968 hrs in Q4 2023 compared to 4,153 hrs in Q4 2022

System Reliability
The average number of times that power to a customer was interrupted in Q4 2023 was 0.59 compared to 0.17 in Q4 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q4 2023:

Scheduled Outage:
9 outages compared to 3 outages in Q4 2022

Foreign Interference*:
6 outages compared to 8 outages in Q4 2022

Unknown/Other:
5 outages compared to 2 outages in Q4 2022

TOTAL NUMBER OF OUTAGES:

28 in Q4 2023 compared to 18 in Q4 2022

Operations and Asset Improvements

  • No significant activity to report during Q3/Q4.

Communications and Thought Leadership

  • Elexicon Energy’s third annual charity golf tournament, held on August 17 at Deer Creek in Ajax, raised a record-breaking $200,000 for six vital community agencies in Durham Region and Belleville. The amount raised from this year’s tournament exceeded last year’s amount by $56,000.
  • Elexicon’s President and CEO, Indrani Butany, received a Canada’s Clean50 Award. Recipients are forward-looking leaders representing the most effective and progressive organizations taking on climate change from every sector, balancing mitigation with adaptation.
  • In early October, Energy Storage Canada recognized six leaders and innovators, including Elexicon – naming the organization its 2023 Champion of Diversity, Equity & Inclusion (“DEI”) for its demonstration and commitment for DEI, with concrete metrics measuring progress and future goals.
  • On October 26, Elexicon was selected Top Business in the 50+ Employees category by the Ajax-Pickering Board of Trade. Their annual awards program recognizes local businesses, organizations and business leaders in the community who have demonstrated excellence in their commitment to quality, customer service, management skills and community involvement.
  • In early November, Elexicon and Grandview Kids Foundation held their second Dream Big, Dream Brighter fundraising event, raising $37,330. The proceeds will ensure Grandview Kids Foundation can continue to help thousands of children and youth live life at their full potential.
Communications Thought Leadership

Innovation and Sustainability

Innovation and Sustainability
  • The Ontario government announced it installed electric vehicle (“EV”) chargers at 20 renovated ONroute stations along the province’s busiest highways, the 400 and 401. All stations are now equipped with at least two EV chargers at each site, with busier areas equipped with more. More info…
  • The Government of Ontario is starting pre-development work to site the first large-scale nuclear build in over three decades. Bruce Power will start community consultations and conduct the environmental assessment for federal approval to determine the feasibility of siting up to 4,800 megawatts (“MW”) of new nuclear generation on its current site. The comprehensive process could take a decade or longer. More info…
  • The Government of Ontario is working with Ontario Power Generation to commence planning and licensing for three additional small modular reactors (SMRs), for a total of four SMRs at the Darlington nuclear site in Clarington. Once deployed, these four units would produce a total 1200 MW of electricity, equivalent to powering 1.2 million homes. Subject to Ontario Government and Canadian Nuclear Safety Commission regulatory approvals on construction, the additional SMRs could come online between 2034 and 2036. More info…

Industry News

  • The Government of Ontario released the Powering Ontario’s Growth plan, outlining the actions the province is taking to meet the increasing demand for electricity through the 2030s and 2040s. The plan focuses on these areas: nuclear energy, competitive procurements, new transmission infrastructure, assessing new hydroelectric opportunities, and additional measures like energy efficiency and distributed energy resources. More info…
  • On November 1, electricity prices under the Regulated Price Plan for households, small businesses and farms increased; the winter Time-of-Use hours and the change in the threshold for residential customers on Tiered pricing took effect; and the Ontario Electricity Rebate (“OER”) increased to 19.3 per cent. The OER provides a rebate on the electricity bill of residential, small business and farm customers. For a typical residential customer using 700 kWh of electricity per month, the OER will decrease bills by about $26 each month. More info…
  • The Ontario government increased funding for the province’s Indigenous Energy Support Programs by $5 million, bringing the total annual investment to $15 million. Ninety-three (93) projects from across 58 indigenous communities will receive funding from the programs in 2023. More info…
  • The Canada Energy Regulator has released the 2023 edition of their report, Canada’s Energy Future. The report examines three possible scenarios for Canada and the world. If Canada is to meet its goals, fossil fuels are expected to decrease by 65 per cent between 2021 and 2050, and electricity use more than doubles. More info…
Industry News

Corporate Social Responsibility

CORPORATE GIVING PROGRAM UPDATE:

  • 2023 Budget: $5,544
  • Amount spent to date: $5,544

RECENT CORPORATE GIVING RECIPIENTS:

  • Big Brothers Big Sisters of North Durham
  • Grandview Kids Foundation
  • Hearth Place Cancer Support Centre
  • Lakeridge Health Foundation
  • Ontario Philharmonic
  • Port Perry Hospital Foundation
  • Scientists in School
Corporate Social Responsibility

“Big Brothers Big Sisters of North Durham relies on funding from events to continue providing mentoring relationships. Elexicon Energy's sponsorship of our Winding Roads Country Festival helps to make our event a success. This support will allow us to provide a positive role model to over 260 children and youth, which we serve annually in Brock, Scugog and Uxbridge Townships. Thank you Elexicon Energy. Together we are making a difference!”

– Jackie Granger, Digital Communications & Marketing Coordinator

Big Brothers Big Sisters of North Durham

“Many thanks to Elexicon Energy for your generous donation for our Christmas Kindness program. Our families were extremely moved to receive their gifts and grateful for the opportunity to focus on their children’s well-being. It was lovely for them to have a special Christmas given the difficult circumstances. Thank you, Elexicon, for your continued support in the work that we do to support families living with cancer diagnosis.”

– Debbie Dawson, Fundraising and Community Engagement

Hearth Place Cancer Support Centre

“Thanks to the funding partnership between Elexicon Energy and Scientists in School, more than 725 children and youth were provided with engaging and inclusive science, technology, engineering and mathematics (STEM) learning opportunities in 2023. Approximately 30 complimentary classroom workshops were donated to schools located in communities served by Elexicon, allowing us to deepen our impact in crucial post-pandemic recovery times in education. We are so appreciative of the ongoing support of Elexicon – not just for their support of our local charity, but for providing one-of-a-kind, hands-on learning experiences to students. Together, we are preparing today’s students with vital skills for successful futures.”

– Amy Schindler, Director of Fund Development and Communications

Scientists in School

Town of Gravenhurst

Image for Gravenhurst

We proudly serve 6,500 residential and business customers in the Town of Gravenhurst with reliable and affordable energy services.

The Community Reports support our commitment to transparency and keeping our shareholder communities up to date on our activities more frequently. The reports include information on Customer Service, System Reliability, Operations and Asset Improvements, Communications and Thought Leadership, Innovation and Sustainability, Industry News and Corporate Social Responsibility.

Have a question or require more information? communications@elexiconenergy.com

Customer Experience

  • On October 23, Elexicon Energy launched a new electricity price plan for its residential and small business customers. The Ultra-Low Overnight price plan provides a third option for Elexicon customers, in addition to the existing Time-of-Use and Tiered plans.
  • Green Button, an Ontario Ministry of Energy initiative, is a data standard that connects energy customers with secure access to their electricity and natural gas data, allowing them to download and share it with registered third-party vendors who can help analyze the information and find ways to better manage energy costs. The province set November 1 as the deadline for energy and natural gas companies to provide their customers with access to their energy usage data in Green Button. Elexicon was pleased to meet this deadline.
  • Elexicon values its customers, and our Customer Experience team strives to provide customers with assistance in a timely and respectful manner. Provided below are the number of calls and written enquires our team received and responded to in Q3/Q4 2023.
    • Phone calls: 47,981
    • Written enquiries: 9,371

System Reliability

More than 6,500 homes and businesses in the Town of Gravenhurst depend on a steady supply of electricity to power their lives. Elexicon Energy takes service reliability very seriously and continues to monitor and mitigate any trends to ensure system reliability.

Q3 2023

System Reliability
The average number of hours that power to a customer was interrupted in Q3 2023 was 1.45 compared to 1.02 in Q3 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q3 2023:

Tree Contact:
3,793 hrs compared to 4,617 hrs in Q3 2022

Defective Equipment:
3,320 hrs compared to 294 hrs in Q3 2022

Unknown/Other:
1,716 hrs compared to 1,599 hrs in Q3 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

9,479 hrs in Q3 2023 compared to 6,658 hrs in Q3 2022

System Reliability
The average number of times that power to a customer was interrupted in Q3 2023 was 0.26 compared to 0.29 in Q3 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q3 2023:

Tree Contact:
11 outages compared to 6 outages in Q3 2022

Unknown/Other:
8 outages compared to 4 outages in Q3 2022

Defective Equipment:
7 outages compared to 8 outages in Q3 2022

TOTAL NUMBER OF OUTAGES:

35 in Q3 2023 compared to 28 in Q3 2022

Q4 2023

System Reliability
The average number of hours that power to a customer was interrupted in Q4 2023 was 0.87 compared to 3.80 in Q4 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q4 2023:

Tree Contact:
2,420 hrs compared to 4,527 hrs in Q4 2022

Loss of Supply:
1,574 hrs compared to 10,487 hrs in Q4 2022

Defective Equipment:
1,392 hrs compared to 2,833 hrs in Q4 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

7,309 hrs in Q4 2023 compared to 35,209 hrs in Q4 2022

System Reliability
The average number of times that power to a customer was interrupted in Q4 2023 was 0.48 compared to 0.80 in Q4 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q4 2023:

Foreign Interference*:
6 outages compared to 3 outages in Q4 2022

Tree Contact :
5 outages compared to 15 outages in Q4 2022

Defective Equipment:
5 outages compared to 9 outages in Q4 2022

TOTAL NUMBER OF OUTAGES:

27 in Q4 2023 compared to 58 in Q4 2022

*The Ontario Energy Board describes Foreign Interference as interruptions beyond the control of the distributor such as those caused by animals, vehicles, dig-ins, vandalism, sabotage and other foreign interference.

Operations and Asset Improvements

  • No significant activity to report during Q3/Q4.

Communications and Thought Leadership

  • Elexicon Energy’s third annual charity golf tournament, held on August 17 at Deer Creek in Ajax, raised a record-breaking $200,000 for six vital community agencies in Durham Region and Belleville. The amount raised from this year’s tournament exceeded last year’s amount by $56,000.
  • Elexicon’s President and CEO, Indrani Butany, received a Canada’s Clean50 Award. Recipients are forward-looking leaders representing the most effective and progressive organizations taking on climate change from every sector, balancing mitigation with adaptation.
  • In early October, Energy Storage Canada recognized six leaders and innovators, including Elexicon – naming the organization its 2023 Champion of Diversity, Equity & Inclusion (“DEI”) for its demonstration and commitment for DEI, with concrete metrics measuring progress and future goals.
  • On October 26, Elexicon was selected Top Business in the 50+ Employees category by the Ajax-Pickering Board of Trade. Their annual awards program recognizes local businesses, organizations and business leaders in the community who have demonstrated excellence in their commitment to quality, customer service, management skills and community involvement.
  • In early November, Elexicon and Grandview Kids Foundation held their second Dream Big, Dream Brighter fundraising event, raising $37,330. The proceeds will ensure Grandview Kids Foundation can continue to help thousands of children and youth live life at their full potential.
Communications Thought Leadership

Innovation and Sustainability

Innovation and Sustainability
  • The Ontario government announced it installed electric vehicle (“EV”) chargers at 20 renovated ONroute stations along the province’s busiest highways, the 400 and 401. All stations are now equipped with at least two EV chargers at each site, with busier areas equipped with more. More info…
  • The Government of Ontario is starting pre-development work to site the first large-scale nuclear build in over three decades. Bruce Power will start community consultations and conduct the environmental assessment for federal approval to determine the feasibility of siting up to 4,800 megawatts (“MW”) of new nuclear generation on its current site. The comprehensive process could take a decade or longer. More info…
  • The Government of Ontario is working with Ontario Power Generation to commence planning and licensing for three additional small modular reactors (SMRs), for a total of four SMRs at the Darlington nuclear site in Clarington. Once deployed, these four units would produce a total 1200 MW of electricity, equivalent to powering 1.2 million homes. Subject to Ontario Government and Canadian Nuclear Safety Commission regulatory approvals on construction, the additional SMRs could come online between 2034 and 2036. More info…

Industry News

  • The Government of Ontario released the Powering Ontario’s Growth plan, outlining the actions the province is taking to meet the increasing demand for electricity through the 2030s and 2040s. The plan focuses on these areas: nuclear energy, competitive procurements, new transmission infrastructure, assessing new hydroelectric opportunities, and additional measures like energy efficiency and distributed energy resources. More info…
  • On November 1, electricity prices under the Regulated Price Plan for households, small businesses and farms increased; the winter Time-of-Use hours and the change in the threshold for residential customers on Tiered pricing took effect; and the Ontario Electricity Rebate (“OER”) increased to 19.3 per cent. The OER provides a rebate on the electricity bill of residential, small business and farm customers. For a typical residential customer using 700 kWh of electricity per month, the OER will decrease bills by about $26 each month. More info…
  • The Ontario government increased funding for the province’s Indigenous Energy Support Programs by $5 million, bringing the total annual investment to $15 million. Ninety-three (93) projects from across 58 indigenous communities will receive funding from the programs in 2023. More info…
  • The Canada Energy Regulator has released the 2023 edition of their report, Canada’s Energy Future. The report examines three possible scenarios for Canada and the world. If Canada is to meet its goals, fossil fuels are expected to decrease by 65 per cent between 2021 and 2050, and electricity use more than doubles. More info…
Industry News

Corporate Social Responsibility

CORPORATE GIVING PROGRAM UPDATE:

  • 2023 Budget: $13,644
  • Amount spent to date: $13,644

RECENT CORPORATE GIVING RECIPIENTS:

  • Jennifer Ashleigh Children’s Charity
  • Muskoka Music Festival
  • Rotary Club of Gravenhurst
  • Ryde Community Co-operative Inc.
  • Scientists in School
Corporate Social Responsibility

“Elexicon Energy is an incredible corporate partner. They understand the value in supporting local events and that grassroots experiences bring communities together in a truly special way.”

– Miranda Mulholland, Artistic Director

Muskoka Music Festival

“The Rotary Club of Gravenhurst celebrated its 85th anniversary with a huge community project that will benefit residents and the tourism industry. After raising more than $430,000, the granite amphitheater seating at Gold Lake Rotary Park has been completed and enjoyed by residents and visitors. Our weekly Music on the Barge is one example of how people can now sit on a previously unusable slope. Thank you to Elexicon Energy and other supporters who made this possible.”

– Kathryn McGill, Committee Member

Rotary Club of Gravenhurst

“Thanks to the funding partnership between Elexicon Energy and Scientists in School, more than 725 children and youth were provided with engaging and inclusive science, technology, engineering and mathematics (STEM) learning opportunities in 2023. Approximately 30 complimentary classroom workshops were donated to schools located in communities served by Elexicon, allowing us to deepen our impact in crucial post-pandemic recovery times in education. We are so appreciative of the ongoing support of Elexicon – not just for their support of our local charity, but for providing one-of-a-kind, hands-on learning experiences to students. Together, we are preparing today’s students with vital skills for successful futures.”

– Amy Schindler, Director of Fund Development and Communications

Scientists in School

Municipality of Port Hope

Image for Port Hope

We proudly serve 6,000 residential and business customers in the Municipality of Port Hope with reliable and affordable energy services.

The Community Reports support our commitment to transparency and keeping our shareholder communities up to date on our activities more frequently. The reports include information on Customer Service, System Reliability, Operations and Asset Improvements, Communications and Thought Leadership, Innovation and Sustainability, Industry News and Corporate Social Responsibility.

Have a question or require more information? communications@elexiconenergy.com

Customer Experience

  • On October 23, Elexicon Energy launched a new electricity price plan for its residential and small business customers. The Ultra-Low Overnight price plan provides a third option for Elexicon customers, in addition to the existing Time-of-Use and Tiered plans.
  • Green Button, an Ontario Ministry of Energy initiative, is a data standard that connects energy customers with secure access to their electricity and natural gas data, allowing them to download and share it with registered third-party vendors who can help analyze the information and find ways to better manage energy costs. The province set November 1 as the deadline for energy and natural gas companies to provide their customers with access to their energy usage data in Green Button. Elexicon was pleased to meet this deadline.
  • Elexicon values its customers, and our Customer Experience team strives to provide customers with assistance in a timely and respectful manner. Provided below are the number of calls and written enquires our team received and responded to in Q3/Q4 2023.
    • Phone calls: 47,981
    • Written enquiries: 9,371

System Reliability

More than 5,900 homes and businesses in the Municipality of Port Hope depend on a steady supply of electricity to power their lives. Elexicon Energy takes service reliability very seriously and continues to monitor and mitigate any trends to ensure system reliability.

Q3 2023

System Reliability
The average number of hours that power to a customer was interrupted in Q3 2023 was 0.44 compared to 0.03 in Q3 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q3 2023:

Adverse Weather:
1,900 hrs compared to 3 hrs in Q3 2022

Tree Contact:
346 hrs compared to 0 hrs in Q3 2022

Unknown/Other:
241 hrs compared to 0 hrs in Q3 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

2,656 hrs in Q3 2023 compared to 5,013 hrs in Q3 2022

System Reliability
The average number of times that power to a customer was interrupted in Q3 2023 was 0.38 compared to 0.19 in Q3 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q3 2023:

Foreign Interference*:
2 outages compared to 2 outages in Q3 2022

Scheduled Outage:
2 outages compared to 1 outage in Q3 2022

Adverse Weather:
1 outage compared to 1 outage in Q3 2022

TOTAL NUMBER OF OUTAGES:

8 in Q3 2023 compared to 6 in Q3 2022

Q4 2023

System Reliability
The average number of hours that power to a customer was interrupted in Q4 2023 was 0.20 compared to 0.55 in Q4 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q4 2023:

Scheduled Outage:
1,054 hrs compared to 47 hrs in Q4 2022

Foreign Interference:
104 hrs compared to 0 hrs in Q4 2022

Unknown/Other:
27 hrs compared to 0 hrs in Q4 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

1,184 hrs in Q4 2023 compared to 3,298 hrs in Q4 2022

System Reliability
The average number of times that power to a customer was interrupted in Q4 2023 was 0.84 compared to 0.07 in Q4 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q4 2023:

Scheduled Outage:
3 outages compared to 1 outage in Q4 2022

Foreign Interference:
1 outage compared to 0 outages in Q4 2022

Unknown/Other:
1 outage compared to 0 outages in Q4 2022

TOTAL NUMBER OF OUTAGES:

5 in Q4 2023 compared to 5 in Q4 2022

*The Ontario Energy Board describes Foreign Interference as interruptions beyond the control of the distributor such as those caused by animals, vehicles, dig-ins, vandalism, sabotage and other foreign interference.

Operations and Asset Improvements

  • No significant activity to report during Q3/Q4.

Communications and Thought Leadership

  • Elexicon Energy’s third annual charity golf tournament, held on August 17 at Deer Creek in Ajax, raised a record-breaking $200,000 for six vital community agencies in Durham Region and Belleville. The amount raised from this year’s tournament exceeded last year’s amount by $56,000.
  • Elexicon’s President and CEO, Indrani Butany, received a Canada’s Clean50 Award. Recipients are forward-looking leaders representing the most effective and progressive organizations taking on climate change from every sector, balancing mitigation with adaptation.
  • In early October, Energy Storage Canada recognized six leaders and innovators, including Elexicon – naming the organization its 2023 Champion of Diversity, Equity & Inclusion (“DEI”) for its demonstration and commitment for DEI, with concrete metrics measuring progress and future goals.
  • On October 26, Elexicon was selected Top Business in the 50+ Employees category by the Ajax-Pickering Board of Trade. Their annual awards program recognizes local businesses, organizations and business leaders in the community who have demonstrated excellence in their commitment to quality, customer service, management skills and community involvement.
  • In early November, Elexicon and Grandview Kids Foundation held their second Dream Big, Dream Brighter fundraising event, raising $37,330. The proceeds will ensure Grandview Kids Foundation can continue to help thousands of children and youth live life at their full potential.
Communications Thought Leadership

Innovation and Sustainability

Innovation and Sustainability
  • The Ontario government announced it installed electric vehicle (“EV”) chargers at 20 renovated ONroute stations along the province’s busiest highways, the 400 and 401. All stations are now equipped with at least two EV chargers at each site, with busier areas equipped with more. More info…
  • The Government of Ontario is starting pre-development work to site the first large-scale nuclear build in over three decades. Bruce Power will start community consultations and conduct the environmental assessment for federal approval to determine the feasibility of siting up to 4,800 megawatts (“MW”) of new nuclear generation on its current site. The comprehensive process could take a decade or longer. More info…
  • The Government of Ontario is working with Ontario Power Generation to commence planning and licensing for three additional small modular reactors (SMRs), for a total of four SMRs at the Darlington nuclear site in Clarington. Once deployed, these four units would produce a total 1200 MW of electricity, equivalent to powering 1.2 million homes. Subject to Ontario Government and Canadian Nuclear Safety Commission regulatory approvals on construction, the additional SMRs could come online between 2034 and 2036. More info…

Industry News

  • The Government of Ontario released the Powering Ontario’s Growth plan, outlining the actions the province is taking to meet the increasing demand for electricity through the 2030s and 2040s. The plan focuses on these areas: nuclear energy, competitive procurements, new transmission infrastructure, assessing new hydroelectric opportunities, and additional measures like energy efficiency and distributed energy resources. More info…
  • On November 1, electricity prices under the Regulated Price Plan for households, small businesses and farms increased; the winter Time-of-Use hours and the change in the threshold for residential customers on Tiered pricing took effect; and the Ontario Electricity Rebate (“OER”) increased to 19.3 per cent. The OER provides a rebate on the electricity bill of residential, small business and farm customers. For a typical residential customer using 700 kWh of electricity per month, the OER will decrease bills by about $26 each month. More info…
  • The Ontario government increased funding for the province’s Indigenous Energy Support Programs by $5 million, bringing the total annual investment to $15 million. Ninety-three (93) projects from across 58 indigenous communities will receive funding from the programs in 2023. More info…
  • The Canada Energy Regulator has released the 2023 edition of their report, Canada’s Energy Future. The report examines three possible scenarios for Canada and the world. If Canada is to meet its goals, fossil fuels are expected to decrease by 65 per cent between 2021 and 2050, and electricity use more than doubles. More info…
Industry News

Corporate Social Responsibility

CORPORATE GIVING PROGRAM UPDATE:

  • 2023 Budget: $12,276
  • Amount spent to date: $12,276

RECENT CORPORATE GIVING RECIPIENTS:

  • Bowmanville Hospital Foundation
  • Capitol Theatre
  • Cultivate Community Non Profit Services
  • Hearth Place Cancer Support Centre
  • Ontario Shores Foundation for Mental Health
  • Scientists in School
  • Shine Through the Rain
Corporate Social Responsibility

“Last year’s gala event in support of the Bowmanville Hospital Foundation was a resounding success, with 400 people fully immersed in the sights and sounds of Carnival! We extend our heartfelt thanks to Elexicon Energy for their incredible support in making this event unforgettable. By partnering with our valued community members, we raised essential funds for the We Care, We Can Campaign, supporting the redevelopment and expansion of Bowmanville Hospital and its equipment needs. We are deeply grateful to the Elexicon team for their continued generosity and commitment to healthcare in Clarington.”

– Maria Petri, CEO (Interim)

Bowmanville Hospital Foundation

“Many thanks to Elexicon Energy for your generous donation for our Christmas Kindness program. Our families were extremely moved to receive their gifts and grateful for the opportunity to focus on their children’s well-being. It was lovely for them to have a special Christmas given the difficult circumstances. Thank you, Elexicon, for your continued support in the work that we do to support families living with cancer diagnosis.”

– Debbie Dawson, Fundraising and Community Engagement

Hearth Place Cancer Support Centre

“Thanks to the funding partnership between Elexicon Energy and Scientists in School, more than 725 children and youth were provided with engaging and inclusive science, technology, engineering and mathematics (STEM) learning opportunities in 2023. Approximately 30 complimentary classroom workshops were donated to schools located in communities served by Elexicon, allowing us to deepen our impact in crucial post-pandemic recovery times in education. We are so appreciative of the ongoing support of Elexicon – not just for their support of our local charity, but for providing one-of-a-kind, hands-on learning experiences to students. Together, we are preparing today’s students with vital skills for successful futures.”

– Amy Schindler, Director of Fund Development and Communications

Scientists in School

Township of Scugog

Image for scugog

We proudly serve 2,400 residential and business customers in the Township of Scugog with reliable and affordable energy services.

The Community Reports support our commitment to transparency and keeping our shareholder communities up to date on our activities more frequently. The reports include information on Customer Service, System Reliability, Operations and Asset Improvements, Communications and Thought Leadership, Innovation and Sustainability, Industry News and Corporate Social Responsibility.

Have a question or require more information? communications@elexiconenergy.com

Customer Experience

  • On October 23, Elexicon Energy launched a new electricity price plan for its residential and small business customers. The Ultra-Low Overnight price plan provides a third option for Elexicon customers, in addition to the existing Time-of-Use and Tiered plans.
  • Green Button, an Ontario Ministry of Energy initiative, is a data standard that connects energy customers with secure access to their electricity and natural gas data, allowing them to download and share it with registered third-party vendors who can help analyze the information and find ways to better manage energy costs. The province set November 1 as the deadline for energy and natural gas companies to provide their customers with access to their energy usage data in Green Button. Elexicon was pleased to meet this deadline.
  • Elexicon values its customers, and our Customer Experience team strives to provide customers with assistance in a timely and respectful manner. Provided below are the number of calls and written enquires our team received and responded to in Q3/Q4 2023.
    • Phone calls: 47,981
    • Written enquiries: 9,371

System Reliability

More than 2,400 homes and businesses in the Township of Scugog depend on a steady supply of electricity to power their lives. Elexicon Energy takes service reliability very seriously and continues to monitor and mitigate any trends to ensure system reliability.

Q3 2023

System Reliability
The average number of hours that power to a customer was interrupted in Q3 2023 was 0.78 compared to 0.00 in Q3 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q3 2023:

Tree Contact:
1,823 hrs compared to 0 hrs in Q3 2022

Loss of Supply:
817 hrs compared to 2,670 hrs in Q3 2022

Scheduled Outage:
31 hrs compared to 0 hrs in Q3 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

2,691 hrs in Q3 2023 compared to 2,674 hrs in Q3 2022

System Reliability
The average number of times that power to a customer was interrupted in Q3 2023 was 0.43 compared to 0.00 in Q3 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q3 2023:

Tree Contact:
2 outages compared to 0 outages in Q3 2022

Loss of Supply :
1 outage compared to 3 outages in Q3 2022

Defective Equipment :
1 outage compared to 1 outage in Q3 2022

TOTAL NUMBER OF OUTAGES:

5 in Q3 2023 compared to 4 in Q3 2022

Q4 2023

System Reliability
The average number of hours that power to a customer was interrupted in Q4 2023 was 0.35 compared to 0.00 in Q4 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q4 2023:

Loss of Supply:
6,488 hrs compared to 0 hrs in Q4 2022

Scheduled Outage:
843 hrs compared to 0 hrs in Q4 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

7,330 hrs in Q4 2023 compared to 0 hrs in Q4 2022

System Reliability
The average number of times that power to a customer was interrupted in Q4 2023 was 0.06 compared to 0.00 in Q4 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q4 2023:

Loss of Supply:
2 outages compared to 0 outages in Q4 2022

Scheduled Outage:
2 outages compared to 0 outages in Q4 2022

TOTAL NUMBER OF OUTAGES:

4 in Q4 2023 compared to 0 in Q4 2022

*The Ontario Energy Board describes Foreign Interference as interruptions beyond the control of the distributor such as those caused by animals, vehicles, dig-ins, vandalism, sabotage and other foreign interference.

Operations and Asset Improvements

  • No significant activity to report during Q3/Q4.

Communications and Thought Leadership

  • Elexicon Energy’s third annual charity golf tournament, held on August 17 at Deer Creek in Ajax, raised a record-breaking $200,000 for six vital community agencies in Durham Region and Belleville. The amount raised from this year’s tournament exceeded last year’s amount by $56,000.
  • Elexicon’s President and CEO, Indrani Butany, received a Canada’s Clean50 Award. Recipients are forward-looking leaders representing the most effective and progressive organizations taking on climate change from every sector, balancing mitigation with adaptation.
  • In early October, Energy Storage Canada recognized six leaders and innovators, including Elexicon – naming the organization its 2023 Champion of Diversity, Equity & Inclusion (“DEI”) for its demonstration and commitment for DEI, with concrete metrics measuring progress and future goals.
  • On October 26, Elexicon was selected Top Business in the 50+ Employees category by the Ajax-Pickering Board of Trade. Their annual awards program recognizes local businesses, organizations and business leaders in the community who have demonstrated excellence in their commitment to quality, customer service, management skills and community involvement.
  • In early November, Elexicon and Grandview Kids Foundation held their second Dream Big, Dream Brighter fundraising event, raising $37,330. The proceeds will ensure Grandview Kids Foundation can continue to help thousands of children and youth live life at their full potential.
Communications Thought Leadership

Innovation and Sustainability

Innovation and Sustainability
  • The Ontario government announced it installed electric vehicle (“EV”) chargers at 20 renovated ONroute stations along the province’s busiest highways, the 400 and 401. All stations are now equipped with at least two EV chargers at each site, with busier areas equipped with more. More info…
  • The Government of Ontario is starting pre-development work to site the first large-scale nuclear build in over three decades. Bruce Power will start community consultations and conduct the environmental assessment for federal approval to determine the feasibility of siting up to 4,800 megawatts (“MW”) of new nuclear generation on its current site. The comprehensive process could take a decade or longer. More info…
  • The Government of Ontario is working with Ontario Power Generation to commence planning and licensing for three additional small modular reactors (SMRs), for a total of four SMRs at the Darlington nuclear site in Clarington. Once deployed, these four units would produce a total 1200 MW of electricity, equivalent to powering 1.2 million homes. Subject to Ontario Government and Canadian Nuclear Safety Commission regulatory approvals on construction, the additional SMRs could come online between 2034 and 2036. More info…

Industry News

  • The Government of Ontario released the Powering Ontario’s Growth plan, outlining the actions the province is taking to meet the increasing demand for electricity through the 2030s and 2040s. The plan focuses on these areas: nuclear energy, competitive procurements, new transmission infrastructure, assessing new hydroelectric opportunities, and additional measures like energy efficiency and distributed energy resources. More info…
  • On November 1, electricity prices under the Regulated Price Plan for households, small businesses and farms increased; the winter Time-of-Use hours and the change in the threshold for residential customers on Tiered pricing took effect; and the Ontario Electricity Rebate (“OER”) increased to 19.3 per cent. The OER provides a rebate on the electricity bill of residential, small business and farm customers. For a typical residential customer using 700 kWh of electricity per month, the OER will decrease bills by about $26 each month. More info…
  • The Ontario government increased funding for the province’s Indigenous Energy Support Programs by $5 million, bringing the total annual investment to $15 million. Ninety-three (93) projects from across 58 indigenous communities will receive funding from the programs in 2023. More info…
  • The Canada Energy Regulator has released the 2023 edition of their report, Canada’s Energy Future. The report examines three possible scenarios for Canada and the world. If Canada is to meet its goals, fossil fuels are expected to decrease by 65 per cent between 2021 and 2050, and electricity use more than doubles. More info…
Industry News

Corporate Social Responsibility

CORPORATE GIVING PROGRAM UPDATE:

  • 2023 Budget: $5,148
  • Amount spent to date: $5,148

RECENT CORPORATE GIVING RECIPIENTS:

  • Big Brothers Big Sisters of North Durham
  • Grandview Kids Foundation
  • Hearth Place Cancer Support Centre
  • Lakeridge Health Foundation
  • Ontario Philharmonic
  • Ontario Shores Foundation for Mental Health
  • Port Perry Hospital Foundation
  • Scientists in School
Corporate Social Responsibility

“Big Brothers Big Sisters of North Durham relies on funding from events to continue providing mentoring relationships. Elexicon Energy's sponsorship of our Winding Roads Country Festival helps to make our event a success. This support will allow us to provide a positive role model to over 260 children and youth, which we serve annually in Brock, Scugog and Uxbridge Townships. Thank you Elexicon Energy. Together we are making a difference!”

– Jackie Granger, Digital Communications & Marketing Coordinator

Big Brothers Big Sisters of North Durham

“Many thanks to Elexicon Energy for your generous donation for our Christmas Kindness program. Our families were extremely moved to receive their gifts and grateful for the opportunity to focus on their children’s well-being. It was lovely for them to have a special Christmas given the difficult circumstances. Thank you, Elexicon, for your continued support in the work that we do to support families living with cancer diagnosis.”

– Debbie Dawson, Fundraising and Community Engagement

Hearth Place Cancer Support Centre

“Elexicon Energy is the most loyal and generous event supporter of Ontario Shores Foundation since the beginning. Elexicon’s commitment to community and mental health is indeed powerful. As the presenting sponsor of our Journeys of Hope event commemorating World Mental Health Day, you are helping to transform mental health care for the people and families who need it most. Thank you for being an invaluable part of our journey, Elexicon. Together, we are changing the face of mental health.”

– Tracy Clegg, Chief Executive Officer

Ontario Shores Foundation for Mental Health

“With deep appreciation, we thank Elexicon Energy for their generous support of our healing garden. Your contribution was not for a specific section of the garden, but has rather helped to ensure the garden’s completion – creating a tranquil sanctuary. This healing garden now offers our patients, their families, and our dedicated staff a place of peace and rejuvenation – sometimes more valuable than medical equipment. Your generosity has woven a meaningful impact throughout our entire community, and for that, we are profoundly grateful.”

– Alla Ollen-Bittle, Communications & Donor Relations Officer

Port Perry Hospital Foundation

“Thanks to the funding partnership between Elexicon Energy and Scientists in School, more than 725 children and youth were provided with engaging and inclusive science, technology, engineering and mathematics (STEM) learning opportunities in 2023. Approximately 30 complimentary classroom workshops were donated to schools located in communities served by Elexicon, allowing us to deepen our impact in crucial post-pandemic recovery times in education. We are so appreciative of the ongoing support of Elexicon – not just for their support of our local charity, but for providing one-of-a-kind, hands-on learning experiences to students. Together, we are preparing today’s students with vital skills for successful futures.”

– Amy Schindler, Director of Fund Development and Communications

Scientists in School

Township of Uxbridge

Image for uxbridge

We proudly serve 1,600 residential and business customers in the Township of Uxbridge with reliable and affordable energy services.

The Community Reports support our commitment to transparency and keeping our shareholder communities up to date on our activities more frequently. The reports include information on Customer Service, System Reliability, Operations and Asset Improvements, Communications and Thought Leadership, Innovation and Sustainability, Industry News and Corporate Social Responsibility.

Have a question or require more information? communications@elexiconenergy.com

Customer Experience

  • On October 23, Elexicon Energy launched a new electricity price plan for its residential and small business customers. The Ultra-Low Overnight price plan provides a third option for Elexicon customers, in addition to the existing Time-of-Use and Tiered plans.
  • Green Button, an Ontario Ministry of Energy initiative, is a data standard that connects energy customers with secure access to their electricity and natural gas data, allowing them to download and share it with registered third-party vendors who can help analyze the information and find ways to better manage energy costs. The province set November 1 as the deadline for energy and natural gas companies to provide their customers with access to their energy usage data in Green Button. Elexicon was pleased to meet this deadline.
  • Elexicon values its customers, and our Customer Experience team strives to provide customers with assistance in a timely and respectful manner. Provided below are the number of calls and written enquires our team received and responded to in Q3/Q4 2023.
    • Phone calls: 47,981
    • Written enquiries: 9,371

System Reliability

More than 1,500 homes and businesses in the Township of Uxbridge depend on a steady supply of electricity to power their lives. Elexicon Energy takes service reliability very seriously and continues to monitor and mitigate any trends to ensure system reliability.

Q3 2023

System Reliability
The average number of hours that power to a customer was interrupted in Q3 2023 was 0.25 compared to 0.15 in Q3 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q3 2023:

Tree Contact:
371 hrs compared to 0 hrs in Q3 2022

Scheduled Outage:
31 hrs compared to 0 hrs in Q3 2022

Foreign Interference*:
5 hrs compared to 0 hrs in Q3 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

406 hrs in Q3 2023 compared to 2,990 hrs in Q3 2022

System Reliability
The average number of times that power to a customer was interrupted in Q3 2023 was 0.04 compared to 0.02 in Q3 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q3 2023:

Tree Contact
3 outages compared to 0 outages in Q3 2022

Scheduled Outage:
1 outage compared to 0 outages in Q3 2022

Foreign Interference:
1 outage compared to 0 outages in Q3 2022

TOTAL NUMBER OF OUTAGES:

5 in Q3 2023 compared to 5 in Q3 2022

Q4 2023

System Reliability
The average number of hours that power to a customer was interrupted in Q4 2023 was 0.00 compared to 8.02 in Q4 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q4 2023:

Defective Equipment:
7 hrs compared to 0 hrs in Q4 2022

TOTAL OUTAGE DURATION IN CUSTOMER HOURS:

7 hrs in Q4 2023 compared to 12,844 hrs in Q4 2022

System Reliability
The average number of times that power to a customer was interrupted in Q4 2023 was 0.01 compared to 2.61 in Q4 2022.

TOP THREE REASONS FOR OUTAGE DURATION IN Q4 2023:

Defective Equipment:
1 outage compared to 0 outages in Q4 2022

TOTAL NUMBER OF OUTAGES:

1 in Q4 2023 compared to 5 in Q4 2022

Operations and Asset Improvements

  • No significant activity to report during Q3/Q4.

Communications and Thought Leadership

  • Elexicon Energy’s third annual charity golf tournament, held on August 17 at Deer Creek in Ajax, raised a record-breaking $200,000 for six vital community agencies in Durham Region and Belleville. The amount raised from this year’s tournament exceeded last year’s amount by $56,000.
  • Elexicon’s President and CEO, Indrani Butany, received a Canada’s Clean50 Award. Recipients are forward-looking leaders representing the most effective and progressive organizations taking on climate change from every sector, balancing mitigation with adaptation.
  • In early October, Energy Storage Canada recognized six leaders and innovators, including Elexicon – naming the organization its 2023 Champion of Diversity, Equity & Inclusion (“DEI”) for its demonstration and commitment for DEI, with concrete metrics measuring progress and future goals.
  • On October 26, Elexicon was selected Top Business in the 50+ Employees category by the Ajax-Pickering Board of Trade. Their annual awards program recognizes local businesses, organizations and business leaders in the community who have demonstrated excellence in their commitment to quality, customer service, management skills and community involvement.
  • In early November, Elexicon and Grandview Kids Foundation held their second Dream Big, Dream Brighter fundraising event, raising $37,330. The proceeds will ensure Grandview Kids Foundation can continue to help thousands of children and youth live life at their full potential.
Communications Thought Leadership

Innovation and Sustainability

Innovation and Sustainability
  • The Ontario government announced it installed electric vehicle (“EV”) chargers at 20 renovated ONroute stations along the province’s busiest highways, the 400 and 401. All stations are now equipped with at least two EV chargers at each site, with busier areas equipped with more. More info…
  • The Government of Ontario is starting pre-development work to site the first large-scale nuclear build in over three decades. Bruce Power will start community consultations and conduct the environmental assessment for federal approval to determine the feasibility of siting up to 4,800 megawatts (“MW”) of new nuclear generation on its current site. The comprehensive process could take a decade or longer. More info…
  • The Government of Ontario is working with Ontario Power Generation to commence planning and licensing for three additional small modular reactors (SMRs), for a total of four SMRs at the Darlington nuclear site in Clarington. Once deployed, these four units would produce a total 1200 MW of electricity, equivalent to powering 1.2 million homes. Subject to Ontario Government and Canadian Nuclear Safety Commission regulatory approvals on construction, the additional SMRs could come online between 2034 and 2036. More info…

Industry News

  • The Government of Ontario released the Powering Ontario’s Growth plan, outlining the actions the province is taking to meet the increasing demand for electricity through the 2030s and 2040s. The plan focuses on these areas: nuclear energy, competitive procurements, new transmission infrastructure, assessing new hydroelectric opportunities, and additional measures like energy efficiency and distributed energy resources. More info…
  • On November 1, electricity prices under the Regulated Price Plan for households, small businesses and farms increased; the winter Time-of-Use hours and the change in the threshold for residential customers on Tiered pricing took effect; and the Ontario Electricity Rebate (“OER”) increased to 19.3 per cent. The OER provides a rebate on the electricity bill of residential, small business and farm customers. For a typical residential customer using 700 kWh of electricity per month, the OER will decrease bills by about $26 each month. More info…
  • The Ontario government increased funding for the province’s Indigenous Energy Support Programs by $5 million, bringing the total annual investment to $15 million. Ninety-three (93) projects from across 58 indigenous communities will receive funding from the programs in 2023. More info…
  • The Canada Energy Regulator has released the 2023 edition of their report, Canada’s Energy Future. The report examines three possible scenarios for Canada and the world. If Canada is to meet its goals, fossil fuels are expected to decrease by 65 per cent between 2021 and 2050, and electricity use more than doubles. More info…
Industry News

Corporate Social Responsibility

CORPORATE GIVING PROGRAM UPDATE:

  • 2023 Budget: $3,384
  • Amount spent to date: $3,384

RECENT CORPORATE GIVING RECIPIENTS:

  • Big Brothers Big Sisters of North Durham
  • Grandview Kids Foundation
  • Hearth Place Cancer Support Centre
  • Port Perry Hospital Foundation
  • Ontario Shores Foundation for Mental health
  • Scientists in School
Corporate Social Responsibility

“Big Brothers Big Sisters of North Durham relies on funding from events to continue providing mentoring relationships. Elexicon Energy's sponsorship of our Winding Roads Country Festival helps to make our event a success. This support will allow us to provide a positive role model to over 260 children and youth, which we serve annually in Brock, Scugog and Uxbridge Townships. Thank you Elexicon Energy. Together we are making a difference!”

– Jackie Granger, Digital Communications & Marketing Coordinator

Big Brothers Big Sisters of North Durham

“Many thanks to Elexicon Energy for your generous donation for our Christmas Kindness program. Our families were extremely moved to receive their gifts and grateful for the opportunity to focus on their children’s well-being. It was lovely for them to have a special Christmas given the difficult circumstances. Thank you, Elexicon, for your continued support in the work that we do to support families living with cancer diagnosis.”

– Debbie Dawson, Fundraising and Community Engagement

Hearth Place Cancer Support Centre

“Elexicon Energy is the most loyal and generous event supporter of Ontario Shores Foundation since the beginning. Elexicon’s commitment to community and mental health is indeed powerful. As the presenting sponsor of our Journeys of Hope event commemorating World Mental Health Day, you are helping to transform mental health care for the people and families who need it most. Thank you for being an invaluable part of our journey, Elexicon. Together, we are changing the face of mental health.”

– Tracy Clegg, Chief Executive Officer

Ontario Shores Foundation for Mental Health

“With deep appreciation, we thank Elexicon Energy for their generous support of our healing garden. Your contribution was not for a specific section of the garden, but has rather helped to ensure the garden’s completion – creating a tranquil sanctuary. This healing garden now offers our patients, their families, and our dedicated staff a place of peace and rejuvenation – sometimes more valuable than medical equipment. Your generosity has woven a meaningful impact throughout our entire community, and for that, we are profoundly grateful.”

– Alla Ollen-Bittle, Communications & Donor Relations Officer

Port Perry Hospital Foundation

“Thanks to the funding partnership between Elexicon Energy and Scientists in School, more than 725 children and youth were provided with engaging and inclusive science, technology, engineering and mathematics (STEM) learning opportunities in 2023. Approximately 30 complimentary classroom workshops were donated to schools located in communities served by Elexicon, allowing us to deepen our impact in crucial post-pandemic recovery times in education. We are so appreciative of the ongoing support of Elexicon – not just for their support of our local charity, but for providing one-of-a-kind, hands-on learning experiences to students. Together, we are preparing today’s students with vital skills for successful futures.”

– Amy Schindler, Director of Fund Development and Communications

Scientists in School