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News + Updates

Elexicon Energy 2019 Scorecard

October 19, 2020

In its inaugural electric utility scorecard, Elexicon Energy delivered exceptional results across all performance categories. The company either met or exceeded its assigned target for all categories despite the challenges faced as a newly merged entity with a rapidly growing customer base.

Elexicon Energy – Veridian Rate Zone

September 10, 2020

Elexicon Energy – Veridian Rate Zone has applied to the Ontario Energy Board for new electricity distribution rates effective January 1, 2021.

Elexicon Energy Employees Help to Raise $5,000 for Local Food Banks

September 2, 2020

To support their service communities amid the ongoing impact of COVID-19, Elexicon Energy and its employees have donated $5,000 to four local food banks. The proceeds will help ensure these vital community agencies can continue to meet the needs of those living with food insecurity as well as the increased demand for food during the COVID-19 pandemic.

New Program Provides Support for Small Business Owners Impacted by COVID-19

August 31, 2020

Small business and registered charity customers impacted by the COVID-19 pandemic can now apply for the COVID-19 Energy Assistance Program for Small Business (CEAP-SB).

Elexicon Energy – Whitby Rate Zone

August 26, 2020

Elexicon Energy – Whitby Rate Zone has applied to the Ontario Energy Board for new electricity distribution rates effective January 1, 2021.

New Conditions of Service: Former Whitby Hydro Customers

August 20, 2020

Elexicon Energy has created a new Conditions of Service that will apply to all customers. Provide your comments before October 13, 2020.

New Conditions of Service: Former Veridian Customers

August 20, 2020

Elexicon Energy has created a new Conditions of Service that will apply to all customers. Provide your comments before October 13, 2020.

Planned Power Outage Notice: Cannington

August 17, 2020

Elexicon Energy has scheduled a short power outage for homes and businesses in the Cannington community on August 23.

Elexicon Energy Offers Financial Assistance Programs to Help Offset Impact of COVID-19

July 29, 2020

Elexicon Energy has kicked off an outreach campaign to help customers learn about financial assistance programs and extended bill payment options.

New Program Provides Support for Residential Customers Impacted by COVID-19

July 13, 2020

Today, Elexicon Energy begins to accept applications for the Government of Ontario’s COVID-19 Energy Assistance Program (CEAP), which was launched to support eligible residential customers struggling to pay their bills as a result of the COVID-19 pandemic.

We’re Ready: Elexicon Energy Begins Phased Return to the Workplace to Continue Providing Essential Services

June 19, 2020

Along with many essential and non-essential organizations reopening across Ontario, Elexicon Energy has launched a phased approach to returning to the workplace. You will begin to notice our team members return to worksites and our offices.

Ontario Extends Suspension of TOU Pricing, Introduces COVID-19 Recovery Rate

June 1, 2020

The Ontario government is extending the suspension of time-of-use (TOU) pricing and has introduced a fixed electricity price, known as the COVID-19 Recovery Rate. A fixed price of 12.8 cents per kWh will be automatically applied to all TOU customers 24 hours a day, seven days a week.

Elexicon Energy donates $50K to help local hospitals in the fight against COVID-19

May 14, 2020

AJAX, ON -- May 14, 2020 – – Elexicon Energy announced a donation of $50,000 to support the fight against COVID-19 at hospitals within the Lakeridge Health network, including Ajax Pickering Hospital, Bowmanville Hospital, Port Perry Hospital and Whitby Hospital as well as South Muskoka Hospital, Orillia Soldiers’ Memorial Hospital and Belleville Hospital.

As outdoor work begins, Elexicon Energy partners with Electricity Safety Authority, reminding customers to avoid deadly distractions

May 11, 2020

AJAX, ON -- May 11, 2020 – Warmer weather brings with it an abundance of outdoor projects, from pruning trees to clearing the eavestroughs. Outdoor work is rewarding, but it can also be hazardous.

Ontario Extends Electricity Rate Relief During COVID-19

May 6, 2020

The Ontario government is extending emergency electricity rate relief to families, farms and small businesses until May 31, 2020 during the COVID-19 outbreak. Customers who pay time-of-use electricity rates will continue to be billed at the lowest price, known as the off-peak price, 24 hours a day, seven days a week.

Supporting Customers Through COVID-19: Elexicon Energy Postpones Rate Increase

April 30, 2020

Elexicon Energy has postponed a 1.7 per cent increase in distribution rates until at least November 1, 2020. The measure to postpone any scheduled May 1, 2020 increases, which were approved by the Ontario Energy Board, will save residential households approximately $1.07 per month.

Elexicon Energy Makes Changes to it Connections-Related Activities

April 3, 2020

Elexicon Energy is working diligently to address many emerging issues during the COVID-19 pandemic. With the well-being of our employees and the public top-of-mind, the company is making changes to its connections-related activities.

Providing Peace of Mind for Customers

March 27, 2020

As an essential service, we understand the critical role we have in powering households, businesses, communities and the infrastructure needed to fight COVID-19. Ensuring every customer remains connected today is more important than every before.

Customer Notice – COVID-19 – Electricity Prices

March 24, 2020

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

Customer Notice – COVID-19

March 23, 2020

We are facing an unprecedented time in our history, and now is the time to be there for one another. Elexicon Energy understands we are a critical and essential service for 168,000-plus customers in parts of Durham Region and beyond. People rely on us to power their homes and businesses, and we take our role to deliver safe and reliable electricity seriously.

Elexicon Energy Addresses Concerns Over Electricity Costs

March 19, 2020

Elexicon Energy understands our customers have concerns over electricity costs during this very difficult time.

Elexicon Energy Suspends All Non-Essential Planned Outages

March 17, 2020

To ensure that our electricity distribution network continues to operate in peak condition, Elexicon Energy conducts important maintenance and construction work that sometimes requires planned power outages.

Elexicon Energy Suspends Disconnections Amid COVID-19 Pandemic

March 16, 2020

Elexicon Energy recognizes that this is a very difficult time for everyone, and we want our customers to know that we’re here to help and support them.

Elexicon Energy Warning Customers of Fraudulent Activity

October 30, 2019

Elexicon Energy has received multiple reports of fraudulent activity targeting its residential and small business customers...