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COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides support for small business customers that are struggling to pay their energy bills as a result of COVID-19.

Program Eligibility

  1. As of the date you are applying, your small business or registered charity has an active account with an electricity distributor or a unit sub-meter provider. You will be required to provide your registered business number or registered charity number.
  2. Your small business or registered charity is using less than 150,000 kWh of electricity annually if the account is with a unit sub-meter provider.
  3. Your small business or registered charity is classified as a general service < 50 kW customer if the account is with an electricity distributor.
  4. Your small business or registered charity did not have any overdue amounts on its electricity bill on March 17, 2020, the date of the Provincial Declaration of Emergency.
  5. As of the date you are applying, your small business or registered charity has any overdue amounts owing from at least two electricity bills since March 17, 2020.
  6. Your small business or registered charity was required to close* its premises to members of the public for regular operations for at least fifteen days as a result of a government order or an inability to adapt your business or charity to comply with public health recommendations.

* “close” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.

You may be eligible for an enhanced credit if your small business or registered charity’s main heating source is electricity.

If you are not eligible for CEAP-SB, your place of residence may still be eligible for residential CEAP or lower-income energy support programs. Please contact your utility for information on entering into a payment agreement. You may also visit the Ontario Energy Board’s website for more information.

Apply Now

Apply one of three ways:

  1. Apply online
  2. Apply by phone by calling us at 905-420-8440 ext. 7383 or 1-888-420-0070
  3. Download and complete this form, then a) email or b) mail it to Elexicon Energy
    • Email the form to: covideap@elexiconenergy.com
    • Mail the form to:

      Elexicon Energy
      55 Taunton Rd. E.
      Ajax, ON L1T 3V3
      Attention: CEAP APPLICATION

Frequently Asked Questions

Can customers apply for CEAP-SB to help with both their electricity and gas bills?

Yes, but customers can only receive a CEAP-SB credit once for electricity and once for natural gas. This will assist in achieving the government’s objective of making CEAP-SB available to help the most people affected financially by the COVID-19 emergency.

What if my small business or registered charity has multiple locations?

A small business or registered charitable organization that has multiple locations can receive only one CEAP-SB credit towards their electricity bill and one CEAP-SB credit towards their natural gas bill, even if they have multiple locations throughout the Province.

Is there a deadline to apply for CEAP-SB?

No, but funding for the program is limited, and utilities and USMPs are expected to process applications in the order in which they are received. CEAP-SB funding is not guaranteed even after a complete application has been submitted.

The government is making $8 million available for CEAP-SB to support small business and registered charity energy customers. Each utility and USMP has been allocated a share of that amount, based on their reporting on customer numbers. Your utility or USMP will stop accepting applications and providing CEAP-SB credits once their allocated share of CEAP-SB funding has run out.

When will I see the credit on my bill?

Utilities and USMPs are expected to process complete CEAP-SB applications within 10 business days of receipt.

Provided that you are eligible and your utility or USMP has CEAP-SB funds remaining when they assess your CEAP-SB application as complete, the credit will be applied to the next available bill issued to you after that.

Why is there a cap on the maximum amount of the CEAP-SB credit available per eligible customer?

The pre-set maximum amount of support for eligible customers will assist in achieving the government’s objective of making CEAP-SB available to help the most people affected financially by the COVID-19 emergency. For the same reason, CEAP-SB funding will be available only once per customer for each of electricity and natural gas, even if they have multiple locations throughout the Province.

Contact Us

Email: covideap@elexiconenergy.com

Phone: 905-420-8440 ext. 7383 or 1-888-420-0070 (Monday through Friday, 8:30 a.m. to 4:30 p.m.)