Please complete an electricity application for your primary residence (where you reside for more than 6 months of the year). You cannot receive COVID-19 Energy Assistance Program (CEAP) funding for multiple residences. If you previously applied for and received CEAP funding, you may reapply for your primary residence again, up to the total combined maximum credit of $750. If you have natural gas service, you may apply separately for natural gas CEAP support through your natural gas utility. This program is intended to provide support to households that have been financially impacted by COVID-19.
After you have provided your information, please sign this form and provide your consent by: (a) if submitting electronically, typing your name(s) in Section 4; or (b) if submitting by mail, you may print the completed form and sign Section 4 by hand. Please ensure that the information provided is accurate and up-to-date.
Once completed, the form can be emailed or printed and mailed to your utility. Your utility may offer other ways to submit your application, including in some cases by phone. Please refer to your utility’s website or contact them for more details.
CEAP funding is limited and applying does not guarantee that your utility has CEAP funding remaining. Applications will be processed in the order they are received. For information on lower-income energy support programs available, please visit the Ontario Energy Board’s website.
You are eligible for this program if, as of the date you are applying, you have overdue amounts owing from one or more electricity bill(s) incurred since March 17, 2020, the date of the first Provincial Declaration of Emergency due to the COVID-19 pandemic.
If you previously received funding under this program and are reapplying based on overdue amounts still owing, you may qualify for additional funding up to a total combined maximum credit of $750.
If you are not eligible for CEAP, you may still be eligible for other energy support programs. Please visit the Ontario Energy Board’s website for more information. You may also contact your utility for information on ways to address overdue bills, including entering into an Arrears Payment Agreement.
When you submit this completed form to your utility, your utility is collecting your personal information in accordance with applicable privacy legislation such as the Municipal Freedom of Information and Protection of Privacy Act or the federal Personal Information Protection and Electronic Documents Act and the licence granted to it by the Ontario Energy Board under the Ontario Energy Board Act, 1998.
Your personal information is being collected for the purpose of administering CEAP, including but not limited to, determining your eligibility for CEAP.
In addition, your utility may use personal information already collected from you for the purposes of administering your utility account (e.g., any data respecting billing, and bill payments), for the purposes of evaluating your eligibility for CEAP and administering CEAP.
The funding for CEAP is provided by the Government of Ontario. Given that, in order to verify and determine whether you were eligible for CEAP and/or to otherwise administer CEAP, it may be necessary for your utility to share your information with the Ministry of Energy, Northern Development and Mines. If the Ministry of Energy, Northern Development and Mines requests any of the personal information contained in this form in order to verify your eligibility for CEAP or for audit purposes related to the administration of CEAP, your utility will supply it to them. The Ministry of Energy, Northern Development and Mines may contact you for further information as part of their audit. You are encouraged to retain any documentation that demonstrates you meet the eligibility for CEAP.
By completing and submitting this application form, you are consenting to the collection, use, and disclosure of your personal information as described above.
Contact information for the person who can answer questions about the collection of the information in this form is available on your utility’s website.
CEAP is a targeted program designed to aid customers who have overdue amounts on their electricity bills as a result of the COVID-19 pandemic. Please complete the following questions to verify your eligibility.
If you select Yes, your electricity utility will verify this information. You also attest that you have been financially impacted by the COVID-19 pandemic.
If you select No, the response you have selected means your household does not meet the program’s eligibility criteria.
If you select Yes, and are eligible, the total of previously received funding and any additional funding will not exceed the new maximum credit of $750.
If you select No, you may be eligible to receive funding, up to the new maximum credit of $750.
Before you begin, make sure that you have a copy of your bill for reference.
Utility Account Information: Please enter your information exactly as it appears on your utility bill. If your information is not entered as it appears on your utility bill, your application may not be able to be processed until the information can be corrected and verified.
By signing below,
Please e-mail or mail this form to your utility. The e-mail and mailing address are available on your utility’s website. Your utility
may offer other ways to submit your application, including in some cases by phone. Please refer to your utility’s website or
contact them for more details.
Your utility will review this application and notify you whether you are eligible for CEAP. If approved, a one-time credit amount will
appear on your next bill or the following one, depending on where you are in the billing cycle.