COVID-19 Energy Assistance Program (CEAP)

The COVID-19 Energy Assistance Program (CEAP) provides one-time payments to consumers to help pay down any electricity bill debt incurred over the COVID‑19 period.

Program Eligibility

You are eligible for this program if,

  1. As of the date you are applying, you have overdue amounts owing from one or more
    electricity bill(s) incurred since March 17, 2020, the date of the initial Provincial Declaration of
    Emergency.

If you previously received funding under this program and are reapplying based on overdue
amounts still owing, you may qualify for additional funding up to a total combined maximum
credit of $750.

Apply Now

Apply one of three ways:

  1. Apply online
  2. Apply by phone by calling us at 905-420-8440 ext. 7383 or 1-888-420-0070
  3. Download and complete this form, by saving it to your desktop, then a) email or b) mail it to Elexicon Energy
    • Email the form to: covideap@elexiconenergy.com
    • Mail the form to:

      Elexicon Energy
      55 Taunton Rd. E.
      Ajax, ON L1T 3V3
      Attention: CEAP APPLICATION

Frequently Asked Questions

What is the COVID-19 Energy Assistance Program or CEAP?

The Government of Ontario is providing $9 million for its new COVID-19 Energy Assistance Program (CEAP), to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.

CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.  The program is being delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMP), further to rules laid out by the Ontario Energy Board (OEB).

Which customers are eligible for CEAP?

You are eligible for this program if,

  1. As of the date you are applying, you have overdue amounts owing from one or more electricity bill(s) incurred since March 17, 2020, the date of the initial Provincial Declaration of
    Emergency.

If you previously received funding under this program and are reapplying based on overdue
amounts still owing, you may qualify for additional funding up to a total combined maximum
credit of $750.

If you are not eligible for CEAP, you may still be eligible for lower-income energy support
programs. Please visit the Ontario Energy Board’s website for more information. You may also
contact your utility for information on entering into an Arrears Payment Agreement.

Can customers apply for CEAP to help with both their electricity and gas bills?

Yes.

How can a customer apply for CEAP?

Apply for CEAP through your electricity or natural gas utility or USMP. Utilities and USMPs will be making the CEAP application form available on their websites and directly to any residential customer that requests it. Contact your utility or USMP directly as each may have a unique approach for application in-take.

At a minimum, customers can apply for CEAP by email or by mail.  Some utilities and USMPs may also have the capability to allow their customers to apply online or by phone. Contact your utility or USMP to find out what options are available.

Utilities and USMPs are expected to process applications in the order in which they are received.

CEAP funding is limited. Submitting an application for CEAP to your utility or USMP does not guarantee funding.

I had applied previously and was denied. Do I have to reapply again under the new requirements?

Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they are determined to meet the new eligibility criteria.

I had applied previously and received a credit. Should I reapply again under the new requirements?

Yes. If you previously received funding under this program and are reapplying based on
overdue amounts still owing, you may qualify for additional funding up to a total
combined maximum credit of $750.

How have the eligibility requirements changed?

The previous eligibility criteria have been updated so that more customers may qualify for CEAP.The requirements now are that the customer has overdue amounts owing from one or more
previous bill(s) issued since March 17, 2020 and has provided a completed CEAP application
form to the utility.

Additionally, the maximum CEAP credit amount per customer has also increased to $750.

Is there a deadline to apply for CEAP?

No, but funding for the program is limited. Utilities and USMPs are expected to process applications in the order in which they are received. CEAP funding is not guaranteed even after a complete application has been submitted.

The government is making $9 million available for CEAP to support residential energy customers. Each utility and USMP has been allocated a share of that amount, based on how many residential customers they have. Your utility or USMP will stop delivering CEAP once their allocated share of CEAP funding runs out.

What is the maximum CEAP credit that a customer can receive?

Eligible electricity customers may qualify for a total maximum CEAP credit of $750.

Why doesn’t the CEAP credit amount cover the full amount of a customer’s arrears?

The on-bill CEAP credit covers charges that are overdue on the date of the customer’s application for CEAP, up to a maximum of $750. Setting the level of support for individual customers in this way assists in achieving the government’s objective of making CEAP available to help the most people affected financially by the COVID-19 emergency.

When will a customer see the credit on their bill?

Utilities and USMPs are expected to process complete CEAP applications within 10 business days of receipt.

Provided that your utility or USMP has CEAP funds remaining, the credit will be applied to the next available bill issued to you after your CEAP application has been assessed as complete by your utility or USMP.

Can a customer receive a CEAP credit if they are on the Ontario Electricity Support Program (OESP) or have received emergency financial assistance under the Low-income Energy Assistance Program (LEAP) this year?

Yes. Eligible low-income customers also continue to have access to help under OESP and LEAP.

How did the OEB allocate CEAP funding to utilities and USMPs?

The OEB has determined that the fair approach to allocating funds is to do so based on the number of residential customers as reported to the OEB. This approach ensures that residential electricity and natural gas customers across the province are afforded access to a comparable level of funding.

Therefore the OEB has determined that the $9 million will be allocated as follows:

  • a total of $4.89 million for electricity utilities, to be allocated amongst them based on their respective number of residential customers
  • a total of $0.34 million for USMPs that are serving residential customers, to be allocated amongst them based on their respective number of residential customers
  • a total of $3.77 million for four natural gas utilities to be allocated amongst them based on their respective number of residential customers

Contact Us

Email: covideap@elexiconenergy.com

Phone: 905-420-8440 ext. 7383 or 1-888-420-0070 (Monday through Friday, 8:30 a.m. to 4:30 p.m.)